beefmaster
Recruit
- Messages
- 14
I have been with Tradersway since around end of April, by the recommendation of a friend, and found them to be nice broker to trade with in terms of commissions, spreads etc. However, no fun at all when it came to witdrawing my money. At one point I came across a review by someone (seems there are many) who'd said they could not withdraw their money, and after some investigation and realizing they were not regulated, I decided to withdraw my funds and shift to a regulated broker.
I requested the first withdrawal on the 9th of August, and it was supposedly swiftly processed. This withdrawal was a split on the account, half of which belongs to my brother in law, so the other half of that balance was transferred to my other TW account. This was not to shift brokers.
By the 25th of August, I had not yet received my previous withdrawal, so requested all the rest of my balance, which was just over $1000.
When requesting both withdrawals, I was not offered other options to withdraw, other than internal transfer or credit card, even though I had made deposits into this account using Skrill.
I queried the long delays many times, via email and online chat, and receive the same answers each time. They state that they have paid my money from their side and that the issue is with my bank. My bank on the other hand stated categorically that if I had not received the money back within 7 days, that it most definitely was never paid.
I notified Tradersway, and they again stated that the money was paid. I requested trace numbers from them (ARN numbers), which they then sent, however I've sent these numbers to my bank and they say the numbers are not found. My bank asked me to request a Swift Copy or MT103 from them, but twice Tradersway has simply avoided this request, and suggested that I open a dispute claim with my bank for the original deposits.
Now my question here is this: Why on earth would Tradersway agree to a dispute for original deposits, when they claim to have already paid me all my money, which includes those deposits and my profits?
Something is amiss, I have provided them with my bank statements to prove I have not been paid, but yet every time they shrug it off and divert responsibility. As of this morning, the 21st of September, I received yet another confirmation from my bank that there was no money refunded to that card.
I will provide screenshots of all correspondence with them, as well as screenshots of my account with dates and everything, should anyone like to see these.
For Tradersway, in case they feel the need to jump in here and once again shrug their shoulders, i'm referring to account number 169860 (1st withdrawal, $416.61), and 187725 (2nd withdrawal $1034.32)
Can someone please help?
Thanks and regards,
Gavin Kukard
South Africa
I requested the first withdrawal on the 9th of August, and it was supposedly swiftly processed. This withdrawal was a split on the account, half of which belongs to my brother in law, so the other half of that balance was transferred to my other TW account. This was not to shift brokers.
By the 25th of August, I had not yet received my previous withdrawal, so requested all the rest of my balance, which was just over $1000.
When requesting both withdrawals, I was not offered other options to withdraw, other than internal transfer or credit card, even though I had made deposits into this account using Skrill.
I queried the long delays many times, via email and online chat, and receive the same answers each time. They state that they have paid my money from their side and that the issue is with my bank. My bank on the other hand stated categorically that if I had not received the money back within 7 days, that it most definitely was never paid.
I notified Tradersway, and they again stated that the money was paid. I requested trace numbers from them (ARN numbers), which they then sent, however I've sent these numbers to my bank and they say the numbers are not found. My bank asked me to request a Swift Copy or MT103 from them, but twice Tradersway has simply avoided this request, and suggested that I open a dispute claim with my bank for the original deposits.
Now my question here is this: Why on earth would Tradersway agree to a dispute for original deposits, when they claim to have already paid me all my money, which includes those deposits and my profits?
Something is amiss, I have provided them with my bank statements to prove I have not been paid, but yet every time they shrug it off and divert responsibility. As of this morning, the 21st of September, I received yet another confirmation from my bank that there was no money refunded to that card.
I will provide screenshots of all correspondence with them, as well as screenshots of my account with dates and everything, should anyone like to see these.
For Tradersway, in case they feel the need to jump in here and once again shrug their shoulders, i'm referring to account number 169860 (1st withdrawal, $416.61), and 187725 (2nd withdrawal $1034.32)
Can someone please help?
Thanks and regards,
Gavin Kukard
South Africa