Dear luxotik,
Thank you for your comment.
We repeat the facts of your case:
1. You attempted to conceal information as to the true facts of your case
2. Your query was attended by the Company and a response was sent to you and your attorney on 4/6/2015 and 01/02/2016 respectively.
3. Your complaint was referred to the Financial Ombudsman Service which was rejected by the Financial Ombudsman Service on 31 October 2017.
For the above repetitive points we refer you to our last reply, please look at the link below:
https://www.forexpeacearmy.com/forex-reviews/7653/www.ironfx.com?page=2&per-page=10
We also refer your repetitive comment to @AsstModerator and we request for action to be taken against your spamming.
Thank you
Dear IronFx Officer,
you are concealing the true fact that the Financial Ombudsman did not reject my claim but terminated the case due to the expiration of the deadline.
So my case is open and you can finally post here a real response.
Your final response of January 2016, which was identical for every complainant, does not fulfil the requirements of a proper Complaint Handling.
Your final response was:
"Following the company's investigation for the accounts registered under the email address XXXXXXXXX you are hereby informed that has been established that an abusive trading activity has occurred on certain of these accounts and you are in breach of the terms and conditions relating to one or more promotions made available to those accounts. This is the Company final response"
Please note that this "final response" does not comply with the requirements of the European Securities and Markets Authority, which has publicly specified that client’s withdrawal requests must be processed immediately and information about delay must be clear and not misleading.
The above "final response" is misleading and unsubstantiated.
You have never specified any details about abusive transactions.
So I ask you to process my complaints pursuant to the rules laid out in the MiFID directive. Every failure will be reported to the ESMA.
BTW: I never received a reference number for my complaint.