Hi,
Just to clarify: I was born in italy, i moved since one year my residence to the Albania even if i am often in italy and in other countries for my main job. My login was done from my Vps - Provider is Vultr - that is based on TY3 datacenter that i use for trade. Ip: 45.32.57.15 (so you can check by yourself). I do not see nothing strange and no way to sudden hide some specific trading accounts, - not all, some sub accounts are still working - from my profile. A profile identity compliance issue is not a single account issue so hide a single account like you did does not make a sense
Let me add that on a serious Broker (with "B") this kind of "checks" from your "specialist" as you wrote should be done during the application phase doing verification and deep review of the profile informations and documents provided (AML) . That is the correct moment to do this kind of verifications, also simply asking to the client in case of doubt.
Not after he did deposit and trades, when he send withdrawal request!!!!
This does not make a sense, it look a simple excuse also considering this is not the first case we can read here on forexpeacearmy of clients account hidden.
Anyway I am fully available for any question and clarification about my identity and documents provided. I am real person and i do trades since lot of years on many brokers.