Sent an email to them as I have a little used acct. {perhaps a good thing} & this leaves a lot of concern.
part of email;
"Under normal trading with your station this is virtually impossible! The only exception could be on the occasions when your station lags but with stp style pricing that is not supposed to happen the next best price would be given. If it is your concern that this may be happening at news times,a client may listen to the news and react quickly or employ an auto clicker, then this should be listed as the reason!
Therefore a full explanation of your actions is warranted!
If you wish to continue turtling, pull your head back into your shell, then I for one will be urging a progression of the complaints to an escalated level for the benefit of others who may wish to risk trading with yourselves."