Another victim of the Banc de Binary Scammers

alvee_nah

Recruit
Messages
9
I am from same SG and an earlier victim of BDB. Don't stop your fight. You need to escalate further. I got partial money back.

Same here, where banks initially didn't accepted my dispute i.e with same reason that transaction was authorized. Raised a case with reason "Services not rendered as described" and with all supporting documents.

Good that you approached lawyer. If still banks didn't accept dispute case, include MAS in your dispute mails to banks. Banks need to accept your case.

After escalation, at least MAS added these merchants in their fraud list. However, I am still requesting for a complete ban (same as done in US, Australia etc,.)

All the best in your fight and feel free to ping privately if require any assistance.
How did you approach the banks on this? Because there does not seem to be any forms to file or anything, but when I call them up, they straightaway tell me that I do not have a case as I authorised the transactions with a one-time pin.. then they'll just tell me there's nothing they can do for me, give me awkward silence and that's it!
 

alvee_nah

Recruit
Messages
9
I wrote a complaint email to BdB compliance dept in Dec last year, no one replied and I wrote in to the customer service, their reply was a stupid "How exactly can we help you?". In the end I wrote to the complaints dept more than a week ago and this was their reply today:

Dear Alvina,


The Company Is Not An Adviser Or a Fiduciary To Customer. Where the Company provides generic market recommendations, such generic recommendations do not constitute a personal recommendation or investment advice and have not considered any of your personal circumstances or your investment objectives, nor is it an offer to trade, or the solicitation of an offer to trade, in any binary options. Each decision by Customer to trade in binary options with the Company and each decision as to whether a transaction is appropriate or proper for Customer is an independent decision made by the Customer.The Company is not acting as an advisor or serving as a fiduciary to Customer. Customer agrees that the Company has no fiduciary duty to Customer and no liability in connection with and is not responsible for any liabilities, claims, damages, indemnifications, costs and/or expenses, including attorneys’ fees and/or any legal proceedings, incurred in connection with Customer following the Company’s generic trading recommendations or taking or not taking any action based upon any generic recommendation or information provided by the Company.

Recommendations Are Not Guaranteed. The generic market recommendations provided by the Company are based solely on the judgment of the Company’s personnel and should be considered as such. Customer acknowledges that it enters into any Transactions relying on its own judgment. Any market recommendations provided are generic only and may or may not be consistent with the market positions or intentions of the Company and/or its affiliates. The generic market recommendations of the Company are based upon information believed to be reliable, but the Company cannot and does not guarantee the accuracy or completeness thereof or represent that following such generic recommendations will reduce or eliminate the risk inherent in trading in binary options.


Kind Regards,


Evelina
 

Pharaoh

Colonel
Messages
19,900
If you are under the (formerly) Cysec-regulated branch of BDB, file a complaint with the Cyprus Financial Ombudsman.
 

Samantha Ruby

Corporal
Messages
109
That is not true I respectfully disagree I trade both forex and binary options. There are good binary option brokers. Nadex and IG are CFTC and FCA regulated btw. Only the offshore ones that are located in Israel which we all know are run by the casino and online gaming sites are the problem I have learned, thanks mostly to people here :rolleyes:
 

aurakzai

Recruit
Messages
8
Hi Guys,
One of the banks with which I made the initial deposit has agreed to file a chargeback on good faith basis as the chargeback time has passed. However, in order to further investigate, they have requested for an "Agreement Copy" between me and Bancdebinary, which I don't think there ever was.
It just started with the initial $250 and then phone calls and they only sent receipts of payments.
Please advise as what to do in this case.
Regards,
 

vinodjay95

Recruit
Messages
2
hey guys i have been scammed similarly. too just recently .. anyways i just called the complaints department to speak to tracey ludlam , they person in charge of refunding a previous victims money .. the person talked to me said she no longer works. there and after speaking to her and explaining my story to this representative she said its all my responsible for approving the position .. here's my story ..on 5th of jan 2017 my senior account manager leo carter(by the way he supposedly "doesn't work there anymore" finally called me after failling to reach him for this "45mins" intro session that we are supposed to get for beginner and new account traders.. after receiving the call he said okay now please open your account which i did and asked me to set the expiry time and amount which is 250 which is all my deposit .. i said hold on i'm new you were supposed to call me to give me the intro session he said no press put now!! i said that all my deposit hes said yeah i know just do it now !! in a rushing tone .. i said no i cant multiple times .. then he said do it or we are going to lose the trade.. with pressure and confidence i had of since he was the "senior account manager" i clicked put and approved the position and said i will call you back in 20nminutes.. after that was just me seeing all my 250 savings disappeared . he called me the next day i said we lost the trade i explained the situation and blaming him for being unprofessional he's reply was i was confident that's why i asked you to make the trade. he said he'll get back to me with compensation and has yet to get back to me .. please advise what i can do .. i have taken the steps the to complain to cysec and the ASIC..please advise on charge back because my country's bank need to do a investigation and its not guranteed i will receive a chargeback .. als please let me now if this is my responsible or do you think since he made a very professional move hes is at fault ..
 

Tooncastle

Recruit
Messages
56
hey guys i have been scammed similarly. too just recently .. anyways i just called the complaints department to speak to tracey ludlam , they person in charge of refunding a previous victims money .. the person talked to me said she no longer works. there and after speaking to her and explaining my story to this representative she said its all my responsible for approving the position .. here's my story ..on 5th of jan 2017 my senior account manager leo carter(by the way he supposedly "doesn't work there anymore" finally called me after failling to reach him for this "45mins" intro session that we are supposed to get for beginner and new account traders.. after receiving the call he said okay now please open your account which i did and asked me to set the expiry time and amount which is 250 which is all my deposit .. i said hold on i'm new you were supposed to call me to give me the intro session he said no press put now!! i said that all my deposit hes said yeah i know just do it now !! in a rushing tone .. i said no i cant multiple times .. then he said do it or we are going to lose the trade.. with pressure and confidence i had of since he was the "senior account manager" i clicked put and approved the position and said i will call you back in 20nminutes.. after that was just me seeing all my 250 savings disappeared . he called me the next day i said we lost the trade i explained the situation and blaming him for being unprofessional he's reply was i was confident that's why i asked you to make the trade. he said he'll get back to me with compensation and has yet to get back to me .. please advise what i can do .. i have taken the steps the to complain to cysec and the ASIC..please advise on charge back because my country's bank need to do a investigation and its not guranteed i will receive a chargeback .. als please let me now if this is my responsible or do you think since he made a very professional move hes is at fault ..
Make a new thread for this..
 

alvee_nah

Recruit
Messages
9
Hey all, one of my banks just called me to inform me that my chargeback has been rejected as I have insufficient evidence in proving that Banc de Binary did not p[rovide me with the "services". How do I go about the next step?? I'm getting more and more dejected with each rejection of my claims because of my lack of evidence ='(
 
Top