Academy Forex
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Tracking id: 64214
We have been Affiliates of Ava Trade for over a year and our partnership was progressing smoothly. The number of customers grew as well as the payments.
E.g. In June, 354 of our customers traded in AvaTrade.
No issues were reported, both parties were satisfied with their mutual cooperation.
But in July our payments were suspended, we tried to look into this matter and contacted AVATrade Affiliate manager Sabine Poisner. Then on August 23, 2018 we received a letter from AvaTrade which stated that due to our clients’ suspicious activities they suspend payments and may require extra information to investigate the matter.
As a responsible and conscientious partner, we were eager to help make this situation clear, but no inquiries followed and the investigation still continues, which is strange, because both parties are losing money instead of getting profit.
To speed up the resolution of this issue we met with AVATrade representative at an expo in Lisbon. Head of AVATrade Partners Department Tzahi Elinzon told us that the investigation continued without mentioning any deadline.
We are not used to such questionable attitude from our partners and decided to dig up more information concerning problems of such kind, but could only find the following post that describes a situation similar to ours.
Link to the post: https://www.forexpeacearmy.com/comm...cam-160-000-from-affiliate.56501/#post-319677
We are concerned that this occurred at the same time as our situation. Similar cases were presented in the comments. We simply want to have the whole situation explained to us and find a proper solution.
Has anyone encountered similar problems? If yes, then could you tell how much time the investigation took?
E.g. In June, 354 of our customers traded in AvaTrade.
No issues were reported, both parties were satisfied with their mutual cooperation.
But in July our payments were suspended, we tried to look into this matter and contacted AVATrade Affiliate manager Sabine Poisner. Then on August 23, 2018 we received a letter from AvaTrade which stated that due to our clients’ suspicious activities they suspend payments and may require extra information to investigate the matter.
As a responsible and conscientious partner, we were eager to help make this situation clear, but no inquiries followed and the investigation still continues, which is strange, because both parties are losing money instead of getting profit.
To speed up the resolution of this issue we met with AVATrade representative at an expo in Lisbon. Head of AVATrade Partners Department Tzahi Elinzon told us that the investigation continued without mentioning any deadline.
We are not used to such questionable attitude from our partners and decided to dig up more information concerning problems of such kind, but could only find the following post that describes a situation similar to ours.
Link to the post: https://www.forexpeacearmy.com/comm...cam-160-000-from-affiliate.56501/#post-319677
We are concerned that this occurred at the same time as our situation. Similar cases were presented in the comments. We simply want to have the whole situation explained to us and find a proper solution.
Has anyone encountered similar problems? If yes, then could you tell how much time the investigation took?
