Were they kind enough to tell you that withdrawals could take up to 90 days before they accepted your money, or was that a "minor detail" that only came up when you wanted to get your money out?
I have been with Green Tree since the first of April, 2010. I get regular balance statements from them via email. I used to get good response from Bruce Weinstein whenever I had questions or concerns. I have a very large sum invested with Green Tree and so does my wife. Back in October I started to demand more information about the company and to request more information about our trades. Although we get regular balance updates, Green Tree has never provided any actual trading information regarding what our money is invested in and what positions that we hold at any particular time. I have never gotten any of this information. After having left what seems like dozens of messages by phone and email for Bruce Weinstein to contact me, and having left a large number of the same messages for David Lee who is supposed to be the head of compliance for Green Tree, I finally got a call from a customer service person named John Davenport in early December. I told him how concerned that I was and that both my wife and I wanted to withdraw all of our funds. He sent me their official withdrawal form which we both submitted to them on Dec. 8. He later acknowledged that he had personally received the requests. The documents said that the withdrawal could take up to 90 days but nobody could tell me why. Since that time I have spoken to John davenport one more time in the latter part of December to check on the status of our withdrawal. I call or send email requests almost daily asking John Davenport for an update but he never responds. We continue to get regular updates on our supposed account balances and the values keep going up which means that they must still be trading in both accounts. I don't know what to do.
No, no mention of 90 days until I got my with drawal form via email.Were they kind enough to tell you that withdrawals could take up to 90 days before they accepted your money, or was that a "minor detail" that only came up when you wanted to get your money out?