The reason is that, I and my wife opened different accounts and we used the same computer with different accounts and FX ACE says that this is a serious violation. One computer means one IP so using ONE IP two accounts are not allowed this is not acceptable and their security council will decide about this situation. The message which I received from them as follow.
- Dear Customer. your account has been restricted due to a gross violation of the world's online trading laws. The decision on your problem will be taken by the security federation council. We will notify you as soon as a decision is made. In the future, follow the rules of trade. We apologize for any inconvenience.
- Both accounts are currently restricted. If the platform security council removes the restrictions, you will be able to use normally.
- Dear Customer. We have informed you that your situation is under the control of the Security Council. Currently, due to the high load on the server, processing the application may take longer. We will notify you as soon as the Security Council decides on your situation. At the moment, the withdrawal of funds is limited due to this violation on your part. Expect a decision.
I wait more than one month. What should I do ?