mtuoliv--from what you say, they sound Guilty of not returning your money. (btw, probably my fault, but i don't understand what your 3 evidence attachments show--two of them were the same image of a declined or cancelled withdrawal request, and one was just some general fx junk: in case you are going to your creditcard/bank or to a regulatory agency of somekind, it would probably be good to have clearer, better evidence. if i missed something here, apologies! ). good luck with the scoundrels.-- feaisland55