IFCMarket closed my account and rejected to pay my initial deposit

Amine$777

Recruit
Messages
3
Hello

I am opening this case against IFCMarkets Broker
I opened a live account with this broker and funded my account via webmoney with the amount of 2000$ (13th Jan 2021 ) and I also received 600$ bonus
after only 12 hours I found out that my account has been blocked and I received an email that my account has been closed because of Arbitrage !!!!
the note is that I did not open any trade on my account at all !!!!
the most important note in this case is that IFCMarkets blocked my whole balance and they are not allowing my to make withdrawal my Initial deposit ( 2000$ )

they are referring me to client agreement section 5.2 and they claimed that they have the right to block my account and also block all of my balance even my Initial deposit !!!!
I really can not understand what is going on here !!!
I even did not open any trade on my account and I accused of Arbitrage trading and they blocked all of my balance even my initial deposit
this clear case of Scam
I attached my payment proofs via webmoney and also the capture screens on the emails
the emails send to me by persian support so the emails are in Persian

I want to invite the support of IFCMarkets to this thread and ask them to explanation
 

Attachments

  • ifc4.jpg
    ifc4.jpg
    55.3 KB · Views: 20
  • ifc3.jpg
    ifc3.jpg
    44.9 KB · Views: 16
  • ifc2.jpg
    ifc2.jpg
    48.4 KB · Views: 15
  • ifc1.jpg
    ifc1.jpg
    44.3 KB · Views: 19

Harjfx

Recruit
Messages
1
It seems to be an interesting case
IFCMarkets is one the oldest brokers that is working with IRanian clients and they scammed so many Iranian clients that are under Sanctions for so many years
Someone should stop these scammers of course
it can be a start for it
I will invite all other Iranian clients that scammed by this broker to join this thread and share their cases too and ask their support to answer to the cases
 

FxMaster

Lt. Colonel
Messages
10,542
Hello

I am opening this case against IFCMarkets Broker
I opened a live account with this broker and funded my account via webmoney with the amount of 2000$ (13th Jan 2021 ) and I also received 600$ bonus
after only 12 hours I found out that my account has been blocked and I received an email that my account has been closed because of Arbitrage !!!!
the note is that I did not open any trade on my account at all !!!!
the most important note in this case is that IFCMarkets blocked my whole balance and they are not allowing my to make withdrawal my Initial deposit ( 2000$ )

they are referring me to client agreement section 5.2 and they claimed that they have the right to block my account and also block all of my balance even my Initial deposit !!!!
I really can not understand what is going on here !!!
I even did not open any trade on my account and I accused of Arbitrage trading and they blocked all of my balance even my initial deposit
this clear case of Scam
I attached my payment proofs via webmoney and also the capture screens on the emails
the emails send to me by persian support so the emails are in Persian

I want to invite the support of IFCMarkets to this thread and ask them to explanation
The FPA warned people back in 2012 and its still at the review page which you can check here https://www.forexpeacearmy.com/forex-reviews/107/ifcmarkets-forex-brokers
 

FxMaster

Lt. Colonel
Messages
10,542
Now, lets come to some suggestions to resolve your problem.........

First of all, invite the company by using the invite company option to your thread. And if you are unable to locate the option then this thread "Tutorial: How to Invite a company to your thread." will help you to find out.

Note: Invitation button will be enabled when your first post reaches 4 days old.
Note 2: Make sure to follow the suggestions correctly, when you do it correctly you will get below message in your thread automatically.
Note 3: Make sure to share your account number (Only account number). Many time this help companies to find out you are genuine or not.

OP Screen shot.jpg
 

FxMaster

Lt. Colonel
Messages
10,542
Till then follow the below-suggested options to draw their attention on your issue

Invite them to join this thread via email (Send an email to every possible address).
Go to their website and invite them to here via Live Chat

You will find their email and address here https://www.ifcmarkets.com/en/contact-us

Also, share your story as a review here https://www.forexpeacearmy.com/forex-reviews/107/ifcmarkets-forex-brokers

You can also share your story on their social media pages mentioned below:





 

Amine$777

Recruit
Messages
3
Now, lets come to some suggestions to resolve your problem.........

First of all, invite the company by using the invite company option to your thread. And if you are unable to locate the option then this thread "Tutorial: How to Invite a company to your thread." will help you to find out.

Note: Invitation button will be enabled when your first post reaches 4 days old.
Note 2: Make sure to follow the suggestions correctly, when you do it correctly you will get below message in your thread automatically.
Note 3: Make sure to share your account number (Only account number). Many time this help companies to find out you are genuine or not.

OP Screen shot.jpg
Hello

Thanks alot for your suggestions
I already filled out the invitation form on top of thread and waiting for passing 4 days to hit the invite Icon
I already informed them about the thread and I hope they will join the thread
about the warning of FPA about this Broker I should mention an important note here
you are 100% right about the warning but as I think you know Iran is under historical sanctions and Iranian traders do not have so many options to work with , so please do not blame us about this

any way thanks alot for your kind reply
 

FxMaster

Lt. Colonel
Messages
10,542
Hello

Thanks alot for your suggestions
I already filled out the invitation form on top of thread and waiting for passing 4 days to hit the invite Icon
I already informed them about the thread and I hope they will join the thread
about the warning of FPA about this Broker I should mention an important note here
you are 100% right about the warning but as I think you know Iran is under historical sanctions and Iranian traders do not have so many options to work with , so please do not blame us about this

any way thanks alot for your kind reply
Keep us informed :)
 

HosseiniFard

Recruit
Messages
5
Hello

I am opening this case against IFCMarkets Broker
I opened a live account with this broker and funded my account via webmoney with the amount of 2000$ (13th Jan 2021 ) and I also received 600$ bonus
after only 12 hours I found out that my account has been blocked and I received an email that my account has been closed because of Arbitrage !!!!
the note is that I did not open any trade on my account at all !!!!
the most important note in this case is that IFCMarkets blocked my whole balance and they are not allowing my to make withdrawal my Initial deposit ( 2000$ )

they are referring me to client agreement section 5.2 and they claimed that they have the right to block my account and also block all of my balance even my Initial deposit !!!!
I really can not understand what is going on here !!!
I even did not open any trade on my account and I accused of Arbitrage trading and they blocked all of my balance even my initial deposit
this clear case of Scam
I attached my payment proofs via webmoney and also the capture screens on the emails
the emails send to me by persian support so the emails are in Persian

I want to invite the support of IFCMarkets to this thread and ask them to explanation
This is the translation of the email that the broker sent to you in Persian to inform you about the closing of the account, I hope it will help the case handling process.

*****

Announcement of closing the trading account MT4 9***5

Hello dear customer
The arbitrage operation using a bonus in your trading account was identified.

This arbitrage operation also includes other trading accounts registered in the company in the name of other persons.

Arbitrage operations with or without bonus, in accordance with paragraph 52.2 Customer agreement are prohibited in our company.
Therefore, we have to:
- Adjust funds* between all trading accounts that participated in the Arbitrage operations
- Deleting the deposited bonus from all trading accounts that participated in Arbitrage operations
- Closing all trading accounts that participated in the Arbitrage operations
- Stop providing service to customers those whose trading accounts participated in arbitrage operations

This is the final decision of the company
With great respect, the Persian support department of IFC Markets

* "Adjust funds" is a meaningless phrase, but they really used the same phrase. Even BrokerNews admins (The local version of FPA in Iran and this case is also mentioned there) was surprised by the phrase used by IFC Markets and did not understand its meaning - t.me/BrokerNews/770
 

The Punisher

Sergeant Major
Messages
778
This is the translation of the email that the broker sent to you in Persian to inform you about the closing of the account, I hope it will help the case handling process.

*****

Announcement of closing the trading account MT4 9***5

Hello dear customer
The arbitrage operation using a bonus in your trading account was identified.

This arbitrage operation also includes other trading accounts registered in the company in the name of other persons.

Arbitrage operations with or without bonus, in accordance with paragraph 52.2 Customer agreement are prohibited in our company.
Therefore, we have to:
- Adjust funds* between all trading accounts that participated in the Arbitrage operations
- Deleting the deposited bonus from all trading accounts that participated in Arbitrage operations
- Closing all trading accounts that participated in the Arbitrage operations
- Stop providing service to customers those whose trading accounts participated in arbitrage operations

This is the final decision of the company
With great respect, the Persian support department of IFC Markets

* "Adjust funds" is a meaningless phrase, but they really used the same phrase. Even BrokerNews admins (The local version of FPA in Iran and this case is also mentioned there) was surprised by the phrase used by IFC Markets and did not understand its meaning - t.me/BrokerNews/770
Ask the broker for proof that you agreed to these terms. Can they show you digitally signed a form or acknowledged these terms?
 
Top