Yes they did take many IDs also to get a refund they wanted pictures of your credit cards and drivers licenses etc which I found odd as well. We didn’t send anything further either. I believe they are also doing identify theftIf they keep delaying the process and making you jump through hoops etc, then there is no reason to continue. They do not plan to return your funds. I would go to the police as well, as they probably asked for a lot of ID. I believe there is a high possibility of identity theft that could take place.