Some additional details below. This company appears to be in Australia therefore have you reported to ASIC? Below is a link where you can purchase their registration and annual reports which will show the full name and address of the Director who registered this company.
We are sorry for the late response. Let internal affairs assist you in looking into this matter. We contacted the admin department to have the account manager to be reviewing your accounts. Please contacting us at firstname.lastname@example.org
We are sorry for making you feel frustrated. Please provide more details regards to your current account that you are trying to make withdrawals. We will like to look into the matter. Please email your account number and complaint to the email email@example.com