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RESOLVED - ETX Capital SCAM

Discussion in 'Resolved Issues' started by ElianaHadiman, Oct 21, 2016.

  1. ElianaHadiman

    ElianaHadiman Recruit

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    Hello, my name is Eliana Hadiman. I'm 71 yo. female. I'm from Indonesia
    Back then I trade on Alpari, then it's insolvency. They gave me choice to withdraw or put it to ETX Capital.
    I've given the web portal too (need around 6 month to get it back, I still have the login password to the portal). I choose ETX Capital. My fund $50,000 was transferred to ETX Capital.
    I realized that ETX account, that the source of money is from Alpari, can't get IB Commission.
    And then I ask ETX to switched to ETX normal account so I could get IB commission to my friend. That's the account I'm having trouble with. 161238 Eliana Hadiman

    I trade for few month already in ETX. After around 1 month+, there's problem in ETX. I'm on profit situation and the profit is already bigger than my take profit. Even it's bigger than my TP and my profit become higher, I feel insecure, since it shouldn't be like that. It should be closed at my TP. Since if it's the opposite direction, I could face the same problem. Then I try to close it manually and it can't. The price is still running but I can't do anything to my trade. I finally can close my position 1 day later (even in profit situation, I feel very insecure). I ask to support, and they say there's some problem with their server.

    My account history is in profit situation. Not many though, only profit 1%, around $500. After this case, I really feel insecure trading in ETX. I stop trade in here and I try to withdraw it every month around +-$2,000 - 2,500 every month. And then, I keep withdrawing every month until my money only +- $25,900 left.

    At that moment when my money already +-$25,900 I made a decision to withdraw all my money by doing broker to broker transfer to australian broker, AxiTrader. That time I plan to move either to AxiTrader or IC Markets. But since I know an account manager in AxiTrader named Azham Abdullah (his WhatsApp +971562584006. He's working in AxiTrader Dubai), I finally made my decision to move to AxiTrader. He's ex account manager from Alpari, and he helped me a lot during Alpari insolvency crisis, when we, as a client feeling so insecure that Alpari can't give back our money. You can ask him anything about me, Eliana Hadiman. He know all the case from the first. (from Alpari insolvency, until ETX money can't be withdraw)

    I send email to ETX informing that i want to do broker to broker transfer. What a shocking moment, instead of my money being transfer to AxiTrader, my account being disabled! (Can't login to MT4). I ask why, and then they keep saying they are reviewing my account. No clear reason why my account being disabled with $25,900 in it! After being disabled, I feel more and more insecure. I go to my web portal and withdraw all my money. But no effect at all, the money isnt' being transfer to my account or to AxiTrader. I keep email to them and their answer is always the same, still reviewing, or they asking for authentication or dunno when the money will be transfer. It's 3 month already since I first ask to do broker to broker transfer. When they ask authentication, I already gave it to them what they need, including 2 proof of id (government id & passport), 2 proof of address (my billing statement). Usually 1 proof of id and address, they ask for 2!! And I already gave it to them. I already do phone call to. The answer is still the same! Still reviewing etc. I do phone call to +4402073921494 (ETX customer service). 08001384582 (withdrawal team) and 02073921517. All of them answer the same answer. I also keep emailing them. I do withdrawal again lately around 2 weeks ago using email to their withdawal email team, they reply it they will withdraw it. But already 2 weeks no transfer to my bank account at all.
    The name that replying the case in email are Edward Brown, Alex, Anna, Gabrielle Martin, Dian, Emilia Vitkovska, Medina, Andres and few other.

    My account is 161238 Eliana Hadiman. $25,900 on it. My phone registered there is +628113393500 (u guys could chat me on whatsapp too or any other messenger). My email is elhad80@yahoo.com.

    I have all the screenshot, proof, etc (or video if u ask me to video the proof).
    All the screenshot from Alpari insolvency, my account on ETX, the conversation with ETX, withdrawal proof, broker to broker transfer form, my MT4 screenshot, etc.

    Please help me. I really need that money now. That money is from hardworking of my husband of being doctor in here in Surabaya city, Indonesia country. It's his saving from all that hardwork. Now my husband is having an accident, he's accidentally tumbled, and having some fracture on his bone. I need that money to pay for the expenses for medical treatment and medicine. Please if anyone could help me, I'm more than appreciate. I will return the favor too. Anyone help me
     

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  2. FxMaster

    FxMaster Lt. Colonel

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    Two steps that you must follow

    1st - Invite them to join this thread via email (Send email to every possible address).

    2nd - Invite him via skype or any communication address you have for him.
     
  3. robbystyle

    robbystyle Recruit

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    Hi,

    Let FCA know about ETX Capital's strange behaviors like SCAM.

    ETX Captial must let you know why your account had been disabled without proper reason and why your withdrawal had not progressed yet.
     
  4. Marcelo Rosa

    Marcelo Rosa Master Sergeant

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    Hi Eliana, I had my account with Alpari and I moved also to ETX capital since the insolvency problems with Alpari, it also took me 6 months to get my money back. Since then, I've been trading with ETX.

    I already did withdrawals and never had an issue, just recently ETX asked some extra proof of address and bank statement, apparently FCA is getting more strict and I was not able to provide the extra address they were looking for, because where I live, I don't pay electricity bills, not even water. Then my account was also disable after the deadline of 1 month has reached, but after I spoke with them, they understood my situation and they enable once again my account. That was the only issue I had with them.

    I don't remember is ETX does broker to broker transfer, I also have account with AxiTrader, but I fund via credit card.

    You're protected under FCA regulation, you won't lose your money, that's for sure, all my accounts are under FCA regulation.

    It's just weird that you're not able to even have your money withdrawn back to your bank account, every time I requested, it was done in about 3-4 working days.

    I'm coming to the conclusion that every broker has their issues from time to time, there is another thread where some people are calling AxiTrader as a scam too. I don't see ETX or AxiTrader like this, I wouldn't leave my capital on those brokers if I was not confident enough. You should get your money back, it's a matter of time, you can invite ETX to join this conversation, although I doubt they will come, but it worth to try.

    Email them again, tell them that you need your money and there is no reason whatsoever for them to hold your funds, since your trades are closed ( I assume they are).

    Hope you manage to get a positive outcome soon.
     
  5. ElianaHadiman

    ElianaHadiman Recruit

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    Money already transferred. After around 4 month can't be withdraw. Finally they transfer it.

    They send me letter to my home on August, but arrived just few weeks ago (late Oct). I upload it and I answer that their accusation was wrong (already stated it via email from 4 month ago but they just didn't believe it). And then they ask Bank Statement. I give it. And then after around 5 days, it's transferred.

    I'm very glad that my money is transferred, but my disappointment is that they hold my money for 4 month. In early Nov, I'm even get some vertigo due to too much stress thinking about this problem. Thanks God, at least my money is back. I really need the money.

    Thanks all people here that willing to help & also reply my case. Some people even WhatsApp me. Very grateful to know that there's still some people somewhere that we didn't even know each other, but willing to help. God bless you.

    How to closed the thread & all the post? Case is solved
     
    Marcelo Rosa likes this.
  6. Marcelo Rosa

    Marcelo Rosa Master Sergeant

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    I'm happy your case is resolved, it's a relief for me also because my two preferred brokers recently were being called scam companies and this was worrying me, but all of them were resolved and it's great to hear that, but I guess you won't be trading with ETX anymore, right?
     
  7. ElianaHadiman

    ElianaHadiman Recruit

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    @Marcelo Rosa : Yup. I stop trading in ETX. I don't know if they already fix the server or not currently. After they having some trouble on their server, I feel insecure and stop trading and keep withdrawing little by little. To be exact at November 2015

    For example you have Buy 1 lot on XAUUSD 1300.00 and then your Take Profit at 1305.00.
    The position should be close at 1310.00, or if there's Negative Slippage, the position will be closed around that price.
    But what happen back then was, the price already touch 1310 (for example) & in MetaTrader, the Take Profit column already turned to Yellow. But the position isn't closed. The price in MetaTrader keep moving up & down like usual, but we can't closed position, open position, edit position, etc. Totally disabled trade.

    What would you do if you face this problem? Must be worried right
    I know that time luckily it's in Profit situation, but what if this thing happen when your position is touching Stop Loss and the position didn't closed while the market keep running and we didn't even know when our position could be closed.
    What if the price keep going down and our loss becomes bigger than it should be?
    Lucky if it retraces, but I really don't like this kind of situation. This isn't a fair trade.
    After around 1 - 2 days, the position could be closed. I email them, and they said they are having server problem within the past days. Well, I can't say anything
    ---

    Anyway how's AxiTrader? So far so good? Have you face any problem there?
     

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