R
rustygeeza
Guest
Hi,
Opening this issue regarding Maxcfd.
This issue I have here is I find them unprofessional various people answering the phones some of them sound like the cleaner has picked up the phone, and being constantly fobbed off with excuses.
I opened an account on the 21/08/17 and deposited $1000 USD and got the $500 USD bonus. I was interested to trade Bitcoin but after watching the market for a while decided against it.
I then made a withdrawal request on the 30/08/17 which is still outstanding today (26/09/17).
Despite numerous phone calls to their support numbers speaking to various people, numerous emails back and forth where I am always being told the case is being referred to the finance team I was getting nowehere.
The last update was that I had an email from a person called Lena who said that the withdrawal had been approved on the 21/09/17 and I can see it pending on my trading account. in the email she mentioned the witdrawal could take upto 72hrs. This 72hrs came and went and still no withdrawal.
I then started to receive calls from varios 'financial advisors' trying to advise me on how to start trading! - despite me going over the whole situation again and again it seems nobody listens.
I will keep thread updated on the progress of the withdrawal & try to invite the support team onto this thread.
Opening this issue regarding Maxcfd.
This issue I have here is I find them unprofessional various people answering the phones some of them sound like the cleaner has picked up the phone, and being constantly fobbed off with excuses.
I opened an account on the 21/08/17 and deposited $1000 USD and got the $500 USD bonus. I was interested to trade Bitcoin but after watching the market for a while decided against it.
I then made a withdrawal request on the 30/08/17 which is still outstanding today (26/09/17).
Despite numerous phone calls to their support numbers speaking to various people, numerous emails back and forth where I am always being told the case is being referred to the finance team I was getting nowehere.
The last update was that I had an email from a person called Lena who said that the withdrawal had been approved on the 21/09/17 and I can see it pending on my trading account. in the email she mentioned the witdrawal could take upto 72hrs. This 72hrs came and went and still no withdrawal.
I then started to receive calls from varios 'financial advisors' trying to advise me on how to start trading! - despite me going over the whole situation again and again it seems nobody listens.
I will keep thread updated on the progress of the withdrawal & try to invite the support team onto this thread.