Resolved: Tradersway broker is not give my 24979$ money

4evermaat

2nd Lieutenant
Messages
1,906
Sounds like fantastic news. I assume @TradersWay will never explain that two month glitch.

But you did get paid everything. So TradersWay staff does deserve at least some credit. @AsstModerator may update the title.

Feel free to make any voluntary donations.
 

FxMaster

Lt. Colonel
Messages
9,336
Sounds like fantastic news. I assume @TradersWay will never explain that two month glitch.

But you did get paid everything. So TradersWay staff does deserve at least some credit. @AsstModerator may update the title.

Feel free to make any voluntary donations.
View attachment 43061
tradersway all money withdrawal complete . now this case is over . tradersway now good.
Great,
Finally, the patient was worth and you got your funds :)

Make sure you can edit your review if you left any about them on review page :)
 

TradersWay

TradersWay Representative
Messages
1,060
Sounds like fantastic news. I assume @TradersWay will never explain that two month glitch.

But you did get paid everything. So TradersWay staff does deserve at least some credit. @AsstModerator may update the title.

Feel free to make any voluntary donations.
i would love to hear about that 2 month IT glitch that cause 2 months withdrawal delay, Tradersway can you explain
We are happy to address this. We did not see these questions before and when we did - it was too late to respond because the thread was marked as resolved and we were not able to post a response. However the kind FPA staff agreed to enable responses here so we could address this question.

The client made an internal transfer (account to account) via the automated system. One account was deducted funds and the destination account was not credited, due to some IT issue. The client contacted us and then the complaint was forwarded through several departments, ultimately to our IT who ultimately fixed the underlying problem and informed as such. However the person who received the memo that the case was resolved did not check that the account was credited. That was an internal communication issue on our end.

After quite some time, the client ended up contacting us again and the issue was found and acknowledged to the client. We immediately went ahead and credited his internal transfer to the destination account where it was supposed to be all along. That issue was indeed completely on our end and we acknowledge it publicly here and also did so previously to the client. However the main issue mentioned in the thread was never an issue at all and as we see - the case was resolved. The client seemed to always think we were going to scam him from the very beginning because it was a large amount of money. It seems he had a similar issue here with Neteller after we sent his funds - https://www.forexpeacearmy.com/comm...-send-my-money-neteller-is-try-to-scam.60844/

We suggest for him to relax and take some time to allow things to work themselves out. He did do this with his initial internal transfer problem with us but then every question after that was handled in the polar opposite manner. Our advice - stay vigilant and on top of things but keep calm and professional while doing so. You will get the best result possible. Good luck and invest your trading profits wisely.
 
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