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Resolved | You Trade FX issues

Discussion in 'Scam Alerts' started by amrenany8, Apr 24, 2012.

  1. amrenany8

    amrenany8 Recruit

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  2. forexia

    forexia Private

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    Dear Amrenany8,

    Can you please elaborate more about your case?

    Did you tried to contact them? Did they replied? can you attach mails or chats?

    Try to contact and let them know about this thread.
     
  3. Michael M

    Michael M YouTradeFx Representative

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    Hey Amr,

    Nice to meet you.

    I'm the official representative of youTradeFX in these forums and I'd really like to help fix this issue.

    Could you please provide me with an in depth explanation of what happened to you and include your full name and account number.

    Please send all of this information to michaelm@youtradefx.com and I'll look into it immediately.

    Thanks,
    Michael M.
    youTradeFX
     
  4. amrenany8

    amrenany8 Recruit

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    Hey Michael,

    First of all when i was invited to trade with youtrade i asked the operator on the phone if you allow news trading and the reply with yes we do allow news trading .
    So I started to trade news beside my normal trades. and you let me trade from 01:03:2012 till 24:04:2012 that is more than a month to know if there is something worng in my account .
    Here is the statement of the transactions made by me with profit .
    And without a warning or any notifactions you have deleted all my profits 1330$ = 500% of my capital deposit.
    Please fund the money back into my account so I could carry on trading and i will not use this method again(news trading) ., i have been warned
    you should remove any new transactions made by this way from now . But the old transactins you did not warn me and you did not stop me for more than a month so I'm in title to ask for the money . .. and if you did so i will consider this as a trust bridge between your company and egyptian clients .

    Best Regards,
    Amr Enany
     
  5. Pharaoh

    Pharaoh Colonel

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    If one of YouTrade's reps really told Amr that news trading is allowed, I'm a little surprised that trades would be cancelled weeks later.
     
  6. alireza790

    alireza790 Recruit

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    yes the youtradefx is a scame . i have 294$ but my money does not. i request withdraw at 2012-04-16 but until today (2012-05-02), my money has not yet.
     
  7. amrenany8

    amrenany8 Recruit

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    One of my best friends called YouTrade FX yesterday and he asked one of YouTrade's reps if they allow news trading and he replied with yes we allow.He faced him with my case and he replied that we don't allow this method.He told him but you replied with yes seconds ago before you know that Amr is my friend.My friend asked him to solve this problem and he said I will see about that and back to you again.No answer until now.
     
  8. Pharaoh

    Pharaoh Colonel

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    You should have your friend ask what's so special about your method.
     
  9. Michael M

    Michael M YouTradeFx Representative

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    Alireza790
    I want to help you with your issue - could you please send me all of your account information and contact details to michaelm@youtradefx.com so I can look into it and see what the delays? I can assure you that we are a well regulated company and that your money is safe.

    AmrEnany
    We started the conversation via email and I'd be happy to help you directly but if you prefer that I answer via the forums then that can be done as well.
    It is quite simple - you can clearly go over our terms of use where it is mentioned that we don't allow scalping. We only allow scalping on a ECN account that has commissions:
    YouTradeFX - Terms of Use - 16.1.15
    I've already told you that you can clearly see that only your illegal traders were cancelled and the legit ones were kept. Now I am certain that you had know intention of purposely making illegal trades and I am sure that you weren't aware. Also I can understand why it is frustrating that it took a few weeks for analysts to recognize that these trades were being made on a non-ECN account - we are working on an automated system that will detect such illegal trades and cancel them immediately. This doesn't change the fact that we could not get those transactions authorized by the major banks and that these go against the terms of use that are clearly stated.
    Please try to understand that since these transactions are not accepted by the major banks the losses would come directly out of our pocket. With that being said we agreed to accept part of the losses and I sent you this offer via email and have yet to hear back from you (this was on the 27.04.2012).

    All of you - it is very easy to blame a broker and say that a company is a scam company. As you can see I frequent this forum every couple of days searching for customers that have run into issues and I try to see what I can do to satisfy them.

    A few of this forums moderators can testify to that.

    I'm pretty sure that I am one of the only representatives that visits the forums so frequently and literally does anything he can to satisfy the traders.

    I'm sure that the moderators can testify to this as well.

    I think that this says something about youTradeFX and its dedication to clients.

    Once again anyone who has an issue I assure you that if you contact me at michaelm@youtradefx.com a solution will be found and your issue will be promptly handled.

    One last thing - if you could provide me with the email in which you were told that news trading is illegal or the date and time of the phone conversation your friend had with our representative I would be able to look into your claim and see why this was handled the way it was handled.

    I want to emphasize that the issue here is not news trading (which is completely legal) but scalping & arbritrage.
     
    #9 Michael M, May 3, 2012
    Last edited: May 3, 2012
  10. amrenany8

    amrenany8 Recruit

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    Mr.Michael M ..

    First you are saying ( Now I am certain that you had know intention of purposely making illegal trades ) and that is not true . i am new to the world of forex . all i know is profit and loss . and i did not know that this mythod is illegal until you deleted my profits .
    ===============================================================================================================
    second - your offer by the mail was to return 200$ out of 1300$ .that was not tempting . specially that we are not talking about 1,000,000$ it is only 1300$. so if you will help me get my money back i will be happy to come here and say out load that i was wrong about you tradefx and i will recommend you to all my friends and co-workers as a good broker to deal with , but if you are throwing 200$ to just clear your name and say that you helped me , then i am so sorry to tell you that you did not help me . 200$ from 1300$ is less than 20% of my profits !! .
    so you want me to take 80% loss of my profits and say thanks !!!!!! I do not think so . and that is why i did not reply to your mail because i was asking my friends about that issue . and all of them told me to take all my profits or none of them . and waiting for my reply on what you will do with me in my trades and money .
    =========================================================================================================
    third - my friend did not contact you , you were contacing him and he asked you about news trading and the representative said clearly YES WE ALLOW NEWS TRADING . just to get my friend to open an account . but i posted in egyptian forex forums about my proplem and my friend asked me about your company because he was going to open account with you and use one of your account mangers to trade on his behave . so i told him about my problem with you . so when you tradefx called him he asked on my case . there was no planning for this . and the representative said to him after knowing that he knows my case that he will get back to him and so far he did not . ..
    =============================================================================================================
    finally . i am not claiming anything that i am not in titel to have . all i ask to solve this case is to return my money that i have worked over 1 month to collect . . and thanks alot for your help and carring about my case. Hope to hear good news soon .

    Amr Enany
     

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