Eddiger,
A "disgrace" may bit a bit harsh, it is not as if this happens every month on our platform. .. just as an exchange going down momentarily, a fat finger order over the telephone, or engine problems on a new car.... it happens some times, gets repaired, and preventive measures may be taken in some cases, and then you carry on with business.
Several times I asked you how many times in your entire history such spread - 200+ pips was recorded?
How many times have you answered to me?
No one.
What is that mean?
I think You are not telling the truth and this is an exceptional event, which has never happened before.
And a few words about my
poor understanding of market mechanisms…
how this poor lad is having such difficulty trying to wrestle with a financial statement.
Tell me, please, dear Hed of Legal... Can you predict the future? I suppose, you cann't.
Tell me, please, dear Head of Legal... Do you know, that each trader incurs losses immediately at the opening of any order due to the spread and commissions? I hope, you do.
Eddiger,
Again, our client did not incur a loss as a result of this event. Any executions caused by this event were cancelled, but the client incurred other trading losses from his own initiative, and it seems he would like us to pay for those, under the pretext of this wide spread event.
Tell me, please, dear Head of Legal... Do you know any trading strategy, which can exist without losses from time to time?
I'm sure, you don't.
You are thinking that your
client has confused "closed balance" and "net equity value".
Be sure, I'm not confused.
I'm talking about, that your actions and/or inactions have broken my strategy.
And I can't restore it.
If you immediately regained all positions, my strategy was saved and now and I would get a fat profit.
You promissed me that you will do it at the morning.
Did you do that?
No, you didn't.
Can I restore my strategy now?
I can't.
Who is respobsible for this?
Am I?
No, you are.
Did I ask you you to close my positions and brake my strategy?
No, I didn't.
You made it yourself, because it was profitable to you.
So, Dear Head of Legal... now I'd like to receive the answers to all my question written on the previous page #5.
After that we can move forward and check some orders.