I would like to break your trades into 2 sets.
1 set was closed during a spike with wrong prices. (Trade Set A)
1 set was not. (Trade Set B)
Squared say they compensated you for the problem with Trade Set A.
You say you are still owed money.
Do you think you are owed money because:
a. The compensation was not enough. If so, please explain how you calculate the difference.
b. There was some issue with Trade Set B. If so, please explain how the problem with Trade Set A affected the other trades in Trade Set B.
c. Some other reason. If so, please clarify.
I'll try to explain.
a. As far as I remember, my net equity before spread widening was about +/- 25K. I don't understand their calculation, but I see that even in this they are cheating.
As mentioned in their email
After your regular trading on the 24th, last trade 18:33 (Long EURJPY 90k at 128.297) your net position which was rolled from value 26th to 27th was Long EURJPY23,000.
You can see the same in their calculation in file named "transactions 23000" in the red rectangle.
But they are wrong or cheating.
Look at the pictire in the file "list of orders", as you can see, in the green rectangle there are all orders before spread widening.
You can count buy and sell orders (without stop orders, of course) and you will see that I had 8,17 lots of sell orders and 9,3 lots of buy orders.
9,3 - 8,17 = 1,13 lots, i.e. Long EURJPY113,000, but not Long EURJPY23,000.
i.e. they have lost at least 0,9 lots.
Therefore, all their calculations are arbitrary and unreasonable.
b. I had some trading strategy which can give me +8000 EUR while the market was down to the level 126,800 (and lower) and about +8000 EUR while the market was up to the level 130,300 (and higher) as you can see in my postings above.
The proofs in the files which were attached in the postings above. I can re-describe these losses if necessary.
My balance between spread widening and partial refund was only 6800 USD and I could not to open trades without understanding “what's going on? no email, no phone calls etc.”
In addition, to obtain the necessary trading results was needed take into account the position of each closed order and its impact on trading. Th orders have been closed, it is unknown whether they are open or not, therefore it was impossible to continue trading.
I am most confused by the fact that they are partially returned the money to the account after my sell orders had to be closed at the level of 126,800.
I did not get this my expected income, but someone has got it. Who did get it?
Squared Financial as I believe.
Will I be able to answer your questions completely and understandably?