I decided to join this forum as I am losing my patience..
I have been with Roboforex more than a year ( 30 Novemebr 2013) and my account # 274411
I made a withdrawal request # 1899376 and it was processed 8 Decemeber 2014.. and I have not received funds (2025 USD) to my bank account till today 6 January 2015.
.I have an open ticket RCR-377699 first they replied that a technical issue with the bank and the funds were not able to be sent (18 December 2014)..later on 30 Decemeber 2014 they sent me swift document to check with my bank which confirmed that nothing was received.
I asked them to initiate trace to locate funds. but they do not reply to my ticket or messages.
can any one tell me what can i do ?
I have been with Roboforex more than a year ( 30 Novemebr 2013) and my account # 274411
I made a withdrawal request # 1899376 and it was processed 8 Decemeber 2014.. and I have not received funds (2025 USD) to my bank account till today 6 January 2015.
.I have an open ticket RCR-377699 first they replied that a technical issue with the bank and the funds were not able to be sent (18 December 2014)..later on 30 Decemeber 2014 they sent me swift document to check with my bank which confirmed that nothing was received.
I asked them to initiate trace to locate funds. but they do not reply to my ticket or messages.
can any one tell me what can i do ?