Problem XTB has not processed my withdrawal 20+ days

[ScarletPipernel]

I placed my withdrawal request on Nov. 7.

XTB claims they sent the wire transfer on Nov. 8. My bank has performed a check today, November 28 and the transfer has not been received.

XTB appears to have stopped responding to my messages. After steady responses no reply in 24h.

I am attaching all correspondence and relevant document screenshots.

 

[ScarletPipernel]

Adding more

 

[ScarletPipernel]

How do I invite XTB representatives to meet me here?

 

[ScarletPipernel]

This is a message from earlier in the year when I made a deposit using the same account information. XTB has no trouble receiving.

 

[ScarletPipernel]

IMG_2916 is what they sent to ‘prove’ that the transfer has been sent. However there has been no associated deposit in the time that the transfer was initiated until now. We are looking for $910.00. Only internal transfer activity on the account since then.

 

[FxMaster]

How do I invite XTB representatives to meet me here?

A few steps that you must follow to draw their attention to your issue,
Follow the suggested steps below:

If you deposited your money via credit card then contact the credit card customer care ASAP and ask them to file a chargeback.
Go to their website and invite them here via Live Chat
Invite them to join this thread via email (Send an email to every possible address).

You will find their email and address at https://www.xtb.com/int/contact

Also, share your story as a review here https://www.forexpeacearmy.com/forex-reviews/3597/xtb-review

Now, you can also share your story as a review on their social media to get their attention on your issue.

XTB Online Trading | London

XTB Online Trading, London, United Kingdom. 172,887 likes · 19 talking about this. XTB is a leading global fintech with award-winning technology, superior & execution speeds.

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[ScarletPipernel]

You will find their email and address at https://www.xtb.com/int/contact

Also, share your story as a review here https://www.forexpeacearmy.com/forex-reviews/3597/xtb-review

Now, you can also share your story as a review on their social media to get their attention on your issue.

XTB Online Trading | London

XTB Online Trading, London, United Kingdom. 172,887 likes · 19 talking about this. XTB is a leading global fintech with award-winning technology, superior & execution speeds.

www.facebook.com

Login • Instagram

Welcome back to Instagram. Sign in to check out what your friends, family & interests have been capturing & sharing around the world.

www.instagram.com

https://twitter.com/XTBUK

https://www.youtube.com/@xtbuk/featured

Thank you.
I invited them here and received this response. I also am sharing my response. I think it’s fair to delay my review until they have some time to fix this?

 

[FxMaster]

Thank you.
I invited them here and received this response. I also am sharing my response. I think it’s fair to delay my review until they have some time to fix this?

I shared the ways to get their attention on your issue.
You have two options here either you wait until you get and update from them or you can add a review and update your review when you have your funds.

 

[ScarletPipernel]

I am going to wait a few more days to see if this really is a technical error. If it is they should be able to resolve it quickly and they have some incentive to do so before their reputation is further sullied. Thank you for the links to their social media.

 

[FxMaster]

I am going to wait a few more days to see if this really is a technical error. If it is they should be able to resolve it quickly and they have some incentive to do so before their reputation is further sullied. Thank you for the links to their social media.

Make sure to update us when you will have an update.