Hello i am Rhealyn a client of capitaloneforex.com.. I have funded $100 on my account 89274 and they gave me 50% bonus..I profited and grow my account into $365 so i request a withdrawal of $200.. after few days i follow up my request through chat but they said that they did not receive any request from me so they ask me to send again my request at withdraw@capitaloneforex.com.. I follow up again my request and they told me that its already in their system and it will be processed after 2 working days..
Days passed by but they have not processed my withdrawal yet.. I try to contact my account manager Enrico Falchi through email but got no reply from him, i did try to contact him through Skype but i cannot reach him..I tried to contact them again through chat but the operator refuses my request for chat for so many times.. i still keep on trading with my account then i receive email from them that they cannot process my withdrawal due to open positions so i closed all my open trades accumulating $408..
I got nervous because every time i request for chat the operator refuses me and totally banned me so i decided to request another withdrawal of $350 to get all my money leaving the 50% bonus they gave me which is $50... though up to now i keep on contacting them through emails but still got no reply from them and i can no longer chat with them because they banned me.. i am hoping that you will help me get my money from them..thank you
Days passed by but they have not processed my withdrawal yet.. I try to contact my account manager Enrico Falchi through email but got no reply from him, i did try to contact him through Skype but i cannot reach him..I tried to contact them again through chat but the operator refuses my request for chat for so many times.. i still keep on trading with my account then i receive email from them that they cannot process my withdrawal due to open positions so i closed all my open trades accumulating $408..
I got nervous because every time i request for chat the operator refuses me and totally banned me so i decided to request another withdrawal of $350 to get all my money leaving the 50% bonus they gave me which is $50... though up to now i keep on contacting them through emails but still got no reply from them and i can no longer chat with them because they banned me.. i am hoping that you will help me get my money from them..thank you