FBS Deleted all my profits

ganthiraj

Private, 1st Class
Messages
41
30/04/2018 I made over $39000 profit but FBS deleted all my profits, my all trades are manual, but broker deleted all my profits, that time I did not have enough knowledge about Forexpeacearmy, so I not filed the case to recover my profits, still I now me and my family too much worrying about hard-earned $39000 profit, so if I have chance pls help me get back my profits back, I submitted all my trading proofs and My Account ID, this is really a different case, I am fighting for over 1-year-old problem. New or old, "scam is a scam", that time I don't know we can fight against the broker and get back our profit so I did not file a case against FBS. Pls, Forexpeacearmy helps me to get back my $39000 dollars this is a big help for my family.
My FBS MT4 Account Number: 761361
 

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ganthiraj

Private, 1st Class
Messages
41
I missed one more screenshot to upload so, I uploaded here
 

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FxMaster

Lt. Colonel
Messages
9,539
30/04/2018 I made over $39000 profit but FBS deleted all my profits, my all trades are manual, but broker deleted all my profits, that time I did not have enough knowledge about Forexpeacearmy, so I not filed the case to recover my profits, still I now me and my family too much worrying about hard-earned $39000 profit, so if I have chance pls help me get back my profits back, I submitted all my trading proofs and My Account ID, this is really a different case, I am fighting for over 1-year-old problem. New or old, "scam is a scam", that time I don't know we can fight against the broker and get back our profit so I did not file a case against FBS. Pls, Forexpeacearmy helps me to get back my $39000 dollars this is a big help for my family.
My FBS MT4 Account Number: 761361
@FBS Official Rep, can we have your attention here, please?
 

ganthiraj

Private, 1st Class
Messages
41
I got this mail from FBS....


Dear Ganthi Raj!

It’s a pleasure to see that you have continued very successful trading with FBS after the bespoken situation. Thank you for your trust. We hope that this issue will not affect our future cooperation.

We are truly sorry that such situation has taken place and thank you that at the time you have shown unprecedented understanding.
But it seems like this situation needs to be clarified again here.

First and foremost, we are sorry to admit, but according to the Customer Agreement, “should a dispute situation arise, the Client is entitled to make a claim against the Company. Claims are accepted within 2 working days since the moment the grounds for a claim appeared” (8.1.1.). This condition has a legitimate ground for it - the minute timeframe quotes database requires an enormous memory space, and to provide our clients with a seamless quality connection the server clears this database automatically from time to time. This means that your claim cannot be reconsidered in any way. Nevertheless, just as a matter of form, we will clarify the situation here.

On 30.04.2018 our Technical Department has registered a case of irregular market conditions: there was a huge discrepancy between different liquidity providers, different banks provided a huge price difference which could not be considered as actual. And since these orders can be considered only as off-market, all of them has been annulled in full accordance with Customer Agreement, the commission for these orders has been revoked as well. None of the funds deposited, lost or gained before this situation of after it have been affected, as we all can see from your screenshots.

Unfortunately, irregular market occasionally can happen with any broker. Mostly it happens due to some technical issue from the banks side, however, our specialists always take all the necessary measures to prevent those events. Such issue is rare, but technical errors are still possible, to our regret. We do everything in our power to make sure that such situation does not happen again, but still no broker is immune to this.

With irregular market situation being fixed, according to the world market practice and our Customer Agreement the irregular market orders are usually cancelled. And by cancellation we surely mean not only removal of profitable orders, but lossmaking too (for example, 102677818 order). FBS acts not only according to the Customer Agreement, but also according to the world market practice. The loss or profit a client gets for trading on off-market quote considered as inaccurate as well. Consequently, the balance of a client is recovered to the level that was before off-market quote. No additional funds are deducted.

According to our Customer Agreement:
9.5.5. The Company reserves the right to reconsider the provided quotes for any time period if, according to the Company, such quotes fall within the definition of an “Off-market quote”, and/or “Irregular market conditions”, and/or an “Obvious error” defined in the present Agreement and/or in the “Terms and definitions” section, and revise the financial results of the trading operations executed at such quotes.


As for your screenshots, it is clearly seen that you went from your usual trading with 0.1/1/2 lots volume during normal market quotation to trading with 50 lot volume during irregular market conditions, which gives us a confirmation that you were aware that market situation was far from regular.

Once again, we apologize for any inconvenience this situation could cause you.
We do understand your disappointment, but in accordance with the Customer Agreement - in the current situation no orders (profit or loss) can be restored from the time of irregular market conditions, all our actions has been justified.

Your balance has been returned to its initial state, your deposited funds was never touched, and you have continued trading successfully with real market prices.

Our team appreciates your kind understanding!

Sincerely,
FBS Support Team
***************************************************
All brokers are using the same story, when we make big profit with a small deposit, when we live chat with them before start trading they saying, "we allow all strategy", "we allow all systems", "we allow all methods" after we make a big profit they telling a lot of stories to scam our money, I believe I will get Justice in ForexPeaceArmy. Pls help me to get my deleted profits back, If they think irregular market condition, at that time why they allowing us to trade? why they not disabled trading at that time, For their fault how I become responsible. I need my profits back. Pls, help to get my profits back.
 

4evermaat

2nd Lieutenant
Messages
1,969
I tried to start a conversation in @FBS Official Rep but I am getting this error message

New users are not allowed to include things that are considered spammy, such as url links. So remove the link and try again. You can invite a senior person to the conversation to help you.

Although in any case, you will be able to invite them formally (see # 4 below).

---------------------------------------------

1) Did you ever generate the account history? Can you upload the HTML statement + image (as a zip file)?


2) The best evidence is when you screen record everything, including the withdrawal process and any interaction you have with the broker.

I'm about to write an article about this (how to gather evidence properly). In the mean time, use bandicam or thundersoft screen recorders.

3) Did you leave a review of your experience: https://www.forexpeacearmy.com/forex-reviews/5098/www.fbs.com?per-page=25

4) After 96 hours, you can formally invite the company to this thread, if they have not arrived already. Here is the invite instructions: https://www.forexpeacearmy.com/comm...how-to-invite-a-company-to-your-thread.58438/

----------

5) In the mean time, I recommend you read this article on understanding who you are trading with: https://www.forexpeacearmy.com/comm...ime-of-prime-the-keys-to-understanding.59542/
 
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