I have to ask this question. Is FX Primus stealing money?
I was informed that they have closed all Australian accounts and requested Australian customers to withdraw their funds. Having filled out the withdraw application, the fund transfer is attempted. Fees are charged, but the transfer fails. An explanation is received for the fees, but it doesn't look right. When requesting evidence and further information of the fee (via correspondences to/from the banks), I received a information form from a bank that was not involved in the transfer (BTW, info forms are not evidence of any communication between the parties). With this lack of evidence, I have requested reimbursement for the loss and a full list of all the information that is required for a successful transfer. After all, we don't want to make this mistake again. Silence..... Despite repeated emails, no response. Are they waiting for me to just send the same info again so that I can be charged "fees" again. Given that no evidence has been presented to me, have they just kept the money for themselves and claimed it was fees? So I ask the question again, is FX primus stealing money via this scheme?
I was informed that they have closed all Australian accounts and requested Australian customers to withdraw their funds. Having filled out the withdraw application, the fund transfer is attempted. Fees are charged, but the transfer fails. An explanation is received for the fees, but it doesn't look right. When requesting evidence and further information of the fee (via correspondences to/from the banks), I received a information form from a bank that was not involved in the transfer (BTW, info forms are not evidence of any communication between the parties). With this lack of evidence, I have requested reimbursement for the loss and a full list of all the information that is required for a successful transfer. After all, we don't want to make this mistake again. Silence..... Despite repeated emails, no response. Are they waiting for me to just send the same info again so that I can be charged "fees" again. Given that no evidence has been presented to me, have they just kept the money for themselves and claimed it was fees? So I ask the question again, is FX primus stealing money via this scheme?