ruseneca
Master Sergeant
- Messages
- 348
The chart indicates that prices during that time were non-market.ok, according to you the above chart indicates the price action , then my buy stop trade at 1.27931 on 7 oct 2016 was not suppose
The candlestick on your chart shows that the price had reached a zone near 1.1450 while the market price is around 1.20
You should have reached them within 24 hours else the deal is considered to be ACCEPTED by both sides. I am sure that they can make an exception in this case.
If they have a dealing department or execution department, you should contact them once again and explain the situation. You can also send them 3 different charts from 3 different brokers for a check.