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GUILTY Case# 2012-049 | VacuumTube vs Brocompany.com

Discussion in 'Guilty Verdicts' started by VacuumTube, Jun 4, 2012.

?

Based on the available evidence, do you believe that Brocompany.com is guilty?

Poll closed Jul 8, 2012.
  1. Guilty

    65 vote(s)
    95.6%
  2. Not Guilty

    3 vote(s)
    4.4%
  1. VacuumTube

    VacuumTube Private

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    NOTE: The majority of the money owed to VacuumTube was paid. The remaining dispute is over interest owed and transfer fees.


    Original FPA Traders Court Submission by VacuumTube:

    I am submitting the case against: www.brocompany.com

    My Case is: After about 2 years of testing on microlots I have decided to withdraw my money. Not much in total - $529,19. This sum has been confirmed by monthly statements, also clear visible on my personal page on my.brocompany.com.
    I requested a complete withdrawal 30th March - it was rejected since my bank account was not approved. Got an approval and then immediately requested a withdrawal of all money - 6th April. Based on the Agreement I signed with them when I was opening the account, the transfer should be done within 5 business days.

    Unfortunately, nothing happened. Therefore opened a support ticket and since then I am getting only excuses.

    New thread in the Scam Alerts Folder:
    www.forexpeacearmy.com/forex-forum/scam-alerts-folder/20053-withdrawal-broco-impossible.html

    Review is submitted by Trader on 06/04/12

    The company was first contacted about the issue on 04/10/12, the last contact was on 06/04/12

    Details: April 10, 2012 3:50:22 PM MSK — Юрий Прокудин
    Greetings,

    Your request will be processed till the end of this week - or at the beginning of next week.

    Kind regards
    Prokudin Yuri
    -----------------------------------------------------

    April 26, 2012 9:50:52 AM MSK — Юрий Прокудин
    Dear Vaclav,

    Sorry for the delay,the most possible time for a withdrawal shall be after holidays in Russia - after 9th of may. The problem is as follows: there is a delay of money transfer from the hedge broker.

    Sorry for inconvenience.

    Kind regards,
    Prokudin Yuri

    -----------------------------------------------------
    May 14, 2012 12:23:21 PM MSK — Юрий Прокудин
    Dear Vaclav,

    I am really sorry that You have not received Your money till today. The most possible data of withdrawal is 25th of May.

    You can expect this 0,1% for each day of delay and these funds will be deposited to Your account after withdrawal.

    My appologize.

    Kind regards,
    Prokudin Yuri

    -----------------------------------------------------
    May 14, 2012 12:59:01 PM MSK — Юрий Прокудин
    Dear Sir,

    we will try to process Your payment this week. As fast as we can.

    Kind regards,
    Prokudin Yuri

    -----------------------------------------------------
    <no further reply>

    Company representatives' emails:
    <l.grigalaityte@brocompany.com>
    <k.soboh@brocompany.com>
    <info@brocompany.com>

    Attached Files:

    1. Broco-wtdr-req-public.jpg

     
    #1 VacuumTube, Jun 4, 2012
    Lasted edited by : Jul 1, 2012
  2. VacuumTube

    VacuumTube Private

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    One more picture:
    MT4broco.
     
  3. Pharaoh

    Pharaoh Colonel

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    I don't see anything to discuss on this one. Broco needs to be invited in and if they don't reply, this should go to a vote.
     
  4. AsstModerator

    AsstModerator FPA Forums and Reviews Admin

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    I've just emailed them.

    VacuumTube, please also email them. Ask them to post a reply in your thread in the Scam Alerts folder.
     
  5. VacuumTube

    VacuumTube Private

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  6. VacuumTube

    VacuumTube Private

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    Hi,
    I got a replay to the invitation:

    However, my withdrawal request is still marked as "new" (not "approved") in the internal client web interface.

    Regards
    VT
     
  7. Pharaoh

    Pharaoh Colonel

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    I see they've publicly promised a vote this week. If they give you your money, great! If not, that will make deciding how to vote very easy.
     
  8. VacuumTube

    VacuumTube Private

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    Hi,
    today I got an MT4 mail statement with "Withdraw to ARMSWISS usd -529.19"
    Nothing on my bank account so far.

    Regards
    VT
     
  9. VacuumTube

    VacuumTube Private

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    Oh sh*!

    Finally, I got some money, however, definitely not what I expected.

    There is an agreement signed with Broco saying:
    and
    So based on these facts:

    • Apr 6th: withdrawal request of $529.19 raised
    • Apr 13th: 5 business days after the request raised
    • Jun 14th: payment proceeded (62 due days)

    Therefore expected commission: $529.19 * 0.1% * 62 days = $32.81

    Which is in total $562.00.

    Monday, I realised that I obtained $481.61 onto my bank account. It is $80.39 less than what I expected and after more than 2 months of urging and excuses. It is even $47.58 less than the original amount without penalty fee :(

    Truthfully, I am glad I got at least some money back, mainly thanks to FPA. However, I am convinced this is not fair from the Broco and I still see this as a scam behaviour. They are cheaters in my eyes and I have no more power to fight with them further.

    Thanks
    VT
     
  10. Pharaoh

    Pharaoh Colonel

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    Would you like this to go to a vote based on failure to pay the amount promised?
     

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