I have voted guilty. I think it is very telling if you are not even getting the most basic of your needs met with this broker and that is getting your phone calls and emails answered. I also am wondering on the fine print of your account as to any promotions or bonuses you may have signed up with when opening your account? I hope not, otherwise I see no reason why if you have money in your account, you should not get that if you have requested a withdrawal. Good luck with getting this sorted out, I hope that this company sees the power of numbers thru FPA!