ICMarkets Lost 36800 USD - Unable to hedge positions in advertised trading hours

Slippage0601

Recruit
Messages
3
I am desperately looking for help with my issue with ICMarkets. Due to unability to hedge my positions on XAUUSD in advertised trading hours (they started quoting 2 minutes after declared advertised time) I lost 36800 USD with them.
Even they admit that trading hours were declared not accurate and now their website have accurate information they refuse to compensate me and point out that trading hours are in details specific instrument which is not true in mobile trading app.
Please if someone can help me in that issue, I need to repay this money which was not mine and now without work I am in very difficult and life threateting condition.
 

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4evermaat

2nd Lieutenant
Messages
1,985
Can you provide a full account history statement so we can investigate fully? See this tutorial:



Please if someone can help me in that issue, I need to repay this money which was not mine and now without work I am in very difficult and life threateting condition.

Why are you trading with money you cannot afford to lose?
 

4evermaat

2nd Lieutenant
Messages
1,985
Even they admit that trading hours were declared not accurate and now their website have accurate information they refuse to compensate me and point out that trading hours are in details specific instrument which is not true in mobile trading app.

When making screenshots, please use bandicam, thundersoft screen recorders, snagit or other screenshot software so that you can take clear, crisp screenshots.

That is precisely why those softwares are built. To record the screen with clear resolutions.


---------------

I would like to see a screenshot of the chart also. And markup the chart to show why you think that IC Markets caused your losses.
 

Slippage0601

Recruit
Messages
3
I admit that was really big mistake trade with money that I cannot affort to lose it. People make mistakes, but mistakes should not destroy their life.
Unfortunately, I don´t have saved graph, but there was run about 22 USD in XAUUSD in those two minutes where I couldn´t managed the positions at all.
There are other threads about that in forum some people was compensated, some not.
If I had informations before that I am not able to manage my trades during all trading hours I wouldn´t open it there that´s most important.
 

FxMaster

Lt. Colonel
Messages
9,556
I admit that was really big mistake trade with money that I cannot affort to lose it. People make mistakes, but mistakes should not destroy their life.
Unfortunately, I don´t have saved graph, but there was run about 22 USD in XAUUSD in those two minutes where I couldn´t managed the positions at all.
There are other threads about that in forum some people was compensated, some not.
If I had informations before that I am not able to manage my trades during all trading hours I wouldn´t open it there that´s most important.
When and how you deposited the money?

How long have you been trading with them?
 

4evermaat

2nd Lieutenant
Messages
1,985
I deposited via Neteller and credit card.
Trading was just one month.


Have you done this and uploaded here yet?


Includes a video to show you exactly what you need to do :)
 

forexteamau

Sergeant
Messages
141
I admit that was really big mistake trade with money that I cannot affort to lose it. People make mistakes, but mistakes should not destroy their life.
Unfortunately, I don´t have saved graph, but there was run about 22 USD in XAUUSD in those two minutes where I couldn´t managed the positions at all.
There are other threads about that in forum some people was compensated, some not.
If I had informations before that I am not able to manage my trades during all trading hours I wouldn´t open it there that´s most important.

Hi,
I'm sorry to hear about your loss. If you have any proof that they gave you wrong and misleading information and you traded based off those info. That's enough proof mate. I lost money with them too .
I'm from Australia . let me know if you need any help.
 

The Reaper of F

Sergeant
Messages
198
I admit that was really big mistake trade with money that I cannot affort to lose it. People make mistakes, but mistakes should not destroy their life.
Risk comes from not knowing what you're doing. Hence, mistakes sometimes destroyed you completely just so you could rebuilt it again from scratch. Part of why I'd to emphasized on the importance of educating yourself with every minor - major details of investing/trading before putting your hard earned money into it. It is your fault, and now I believed you'll learn from it deeply.
 
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