Problem IronFX - 10 days - Withdrawal with status "Waiting for Processing"

[filipesantos]

Hi! I want to share my case.
On 04-mar-2015 I sent an email to my ironfx manager relating that I need to do a withdrawal because I need that money. After that I enter in the website and requested the withdrawal. Since then the status still "Waiting for Processing". Today is 11-mar-2015.

I talk in the chat in the last 4 days and the answer is always the same: "Ok sir i will inform funding right now to prioritize the request and process it the soonest"

Also Since that the Account manager is not answering my emails anymore (The last emails was 10-mar-2015 and 11-mar-2015)

I have all the information that I need to file a case, printscreens, chats transcripts, skype printscreens.

 

[tsai sze ling]

Welcome to party. To complain to regulatory you need to email to: complaint.info@financial-ombudsman.org.uk but before to regulator you must make official complain to compliance@ironfx.com and wait for a week
Complain to Cysec: Cyprus Securities and Exchange Commission | COMPLAINT REGARDING CIFS
Cysec may be bribed by Ironfx. Hahaha. FCA .UK is the beat trusted

 

[tsai sze ling]

ironfx

Welcome to party. To complain to regulatory you need to email to: complaint.info@financial-ombudsman.org.uk but before to regulator you must make official complain to compliance@ironfx.com and wait for a week
Complain to Cysec: Cyprus Securities and Exchange Commission | COMPLAINT REGARDING CIFS
Cysec may be bribed by Ironfx. Hahaha. FCA .UK is the beat trusted

 

[filipesantos]

Thanks for the advice! I agree fca uk is the best. but what are your opinions related to the australian/new zealand ASIC regulation?

 

[mukeshbhai]

contact me on skype : jenish24786
do not add money in ironfx they cheat us all client one by one so i request to all client which is trade in ironfx cancel all trade and make withdrawal ....................and do not add more money in that company .......................

 

[tsai sze ling]

FCA.UK is the best. Complain to Asic, cysec and FCA.UK.
new zealand not in my list

 

[Lee Tung Mei]

ironfx delayed withdraw 30days

10 days, mine is 30days, friend
please look at my attachment

 

[Pharaoh]

Make sure to complaint to Cysec and to the FCA and let each of them know you are complaining to both places. Complaining to both regulators prevents IronFx from saying your complaint should be with the other regulator.

 

[balajisi]

Make sure to complaint to Cysec and to the FCA and let each of them know you are complaining to both places. Complaining to both regulators prevents IronFx from saying your complaint should be with the other regulator.

Dear Pharaoh

Did the same against Ironfx to both FOS, UK and Cysec and below is their email confirming receipt of my complaint

no-reply@cysec.gov.cy Today at 3:22 PM
To
me
Dear Mr. Iyengar,

Your complaint having been successfully submitted will now be assigned to the investigations team that will be handling the case. As a first step in the process, we kindly draw your attention to the following:
In case that the provision of further information/documentation/evidence is deemed necessary, you will be contacted by the Department of Investigations which will be dealing with your complaint
Depending on the outcome of the investigation the case will be brought to the Council of the Cyprus Securities and Exchange Commission (“CySEC”) for taking any measures deemed necessary if the entity being investigated has been found to have violated the laws the enforcement of which has been entrusted to the CySEC.
The CySEC although it has powers to take measures (which include monetary sanctions) it has no powers to order the payment of compensation/restitution of damages suffered.
The policy of the CySEC is to announce any sanctions imposed on its supervised entities. Apart from this announcement, as a matter of policy, no other feedback/information is provided / announced regarding on-going investigations.
Regards,

Department of Investigations
Cyprus Securities and Exchange Commission (CySEC)

27 Diagorou Street, 3rd Floor, P.O.BOX 24996, CY-1097, Nicosia, Cyprus
Tel.: 22506600, Fax: 22506700
Web: http//www.cysec.gov.cy

 

[filipesantos]

Guys I did the same...Still waiting from a position form cysec and also a reply from UK