MFX Broker (Master Services Inc) mfxbroker.com - Serious Withdrawal Problems!

kwazycool

Recruit
Messages
16
I have invested with Master Services Inc, mfxbroker.com in their investment program since August 18th 2015. I started to have issues on withdrawal of my money starting July 2016. On July 1st, I requested a withdrawal of USD2128.04 but then they gave me reason about their banks asking them for new documentation and not knowing when they can release the funds. I decided to cancel the withdrawal as the local representative said that it may be faster if I used another method of withdrawal (which was actually the same bank account details either way). This is why I then requested for the withdrawal of USD5110.86. After I did this, the local representative told me that i need to split the amount to USD2000 and that balance to be transferred the following week and to cancel the existing withdrawal request. I did it and I received the USD2000 but that is the last withdrawal I received as the balance was never transferred over. I managed to speak to the local representative and he mentioned that I should do the same thing, to cancel my current request and to put in a request of USD2000. Even after doing that, there has not been any change in the status of the withdrawal as it just says "Pending". I also have another withdrawal request of $10,000 since August 20th that is also still "Pending".

At this present moment, I have a total of $20,067.52 in my wallet and $47,478.97 in the Investment program that is not due yet at this moment. I would like to get all the funds in my account back but it is impossible to even to key in any amount at this present moment to withdraw as there is a withdrawal limit set which was not even mentioned in their website.

I have all the screenshots of my account and also the conversation that we had with the local representative and also the emails from the Support from mfxbroker.com that I would gladly supply to FPA if required.

In conclusion, I hope FPA can assist me to withdraw all the amount from my account as this are my life savings.

Thank you in advance.

Best Regards,

Sean Lim
 

FxMaster

Lt. Colonel
Messages
9,337
I have invested with Master Services Inc, mfxbroker.com in their investment program since August 18th 2015. I started to have issues on withdrawal of my money starting July 2016. On July 1st, I requested a withdrawal of USD2128.04 but then they gave me reason about their banks asking them for new documentation and not knowing when they can release the funds. I decided to cancel the withdrawal as the local representative said that it may be faster if I used another method of withdrawal (which was actually the same bank account details either way). This is why I then requested for the withdrawal of USD5110.86. After I did this, the local representative told me that i need to split the amount to USD2000 and that balance to be transferred the following week and to cancel the existing withdrawal request. I did it and I received the USD2000 but that is the last withdrawal I received as the balance was never transferred over. I managed to speak to the local representative and he mentioned that I should do the same thing, to cancel my current request and to put in a request of USD2000. Even after doing that, there has not been any change in the status of the withdrawal as it just says "Pending". I also have another withdrawal request of $10,000 since August 20th that is also still "Pending".

At this present moment, I have a total of $20,067.52 in my wallet and $47,478.97 in the Investment program that is not due yet at this moment. I would like to get all the funds in my account back but it is impossible to even to key in any amount at this present moment to withdraw as there is a withdrawal limit set which was not even mentioned in their website.

I have all the screenshots of my account and also the conversation that we had with the local representative and also the emails from the Support from mfxbroker.com that I would gladly supply to FPA if required.

In conclusion, I hope FPA can assist me to withdraw all the amount from my account as this are my life savings.

Thank you in advance.

Best Regards,

Sean Lim
Go to this page, read the instructions very carefully, and file a case:

http://www.forexpeacearmy.com/community/pages/traders-court/
 

Polinky

Private, 1st Class
Messages
32
I could see several problem in other web site.
Please google ”MFXbroker scam".
 

Pharaoh

Colonel
Messages
19,899
Is this their "guaranteed no matter what 3% (or 4.5% or 6%) investment? If so, I second the idea of getting a Traders Court case open as soon as possible.
 

kwazycool

Recruit
Messages
16
FxMaster & Pharaoh,

Yes, it's their guarantee that is clearly written out on their website. I have opened the Traders Court case. Really hope FPA can help me and I appreciate anything that FPA can do, thank you in advance.
 

kwazycool

Recruit
Messages
16
I have just sent them an email recently and the below was their standard template that I have received similarly a couple of weeks ago. They don't even remember that they have sent me the same template previously.

------------------


MFX Support



support@mfxbroker.com

Hide details






To:





Sean Lim


Date:
September 2, 2016, 10:05 PM



Hello!

Your request is not processed, since our payment processing has requested confirming documents and started audit process, so we are not able to process any transfer. These inspections are not related specifically to your transfer, many client withdrawals was stopped due to audit process.

These inspections are not related specifically to your transfer, many client withdrawals was stopped due to audit process.
That is why we are taking action to solve this problem by negotiating with other banks and payment processing for further cooperation with them.

The Financial Department is trying to speed up the audit process by providing of the full access to the company's documents and we guarantee to solve this problem in the near future.

It is your right to write to our regulator, or on the forums, but we hope for your understanding and we guarantee to resolve this issue at an early date.

--
Thank you,
Clients support department
MFX Broker


01.09.2016 17:12, Sean Lim пишет:
Hi Support,

Kindly prolong / reinstate back the USD100 that started on Oct 14, 2015 that I accidentally stopped the investment previously.

Kindly also process all my existing pending withdrawals of $12,000 that is way overdue already.

I hope that you will process my withdrawal immediately otherwise I would have no choice but to open a court case in Forex Peace Army.

Looking forward to your fast positive reply.

Thank you in advance.

Best Regards,

Sean Lim
 

thebandar

Recruit
Messages
9
with a lot of case happened i read here, few days ago i made withdrawal with big amount and i received all the payment today.
Just wait may be they random checking the client. make sure you do not do any illegal or prohibited arbitrage trading.
 

kwazycool

Recruit
Messages
16
with a lot of case happened i read here, few days ago i made withdrawal with big amount and i received all the payment today.
Just wait may be they random checking the client. make sure you do not do any illegal or prohibited arbitrage trading.
Hi dibandar,

How big was your withdrawal amount and Do you mind showing proof like a screenshot that you were paid? At least we can get some confidence about MFX.
 
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