4evermaat
2nd Lieutenant
- Messages
- 2,709
they blocked my account.
I don't get any response anymore from support.
@FxMaster and @4evermaat
Is there something i can do beside waiting?
Can you upload a screenshot/video copy of the email where they request the documents? And also your reply to that email?
Can you upload an account statement here showing the deposits, withdrawals, and trading activity?
Also a screenshot showing your trading account (or user account in which you login online to manage trading account is verified would be good.
I got this answer today. In section 5.1.3 it is not stated that they won't pay me out if i don't meet their due diligence requirements.
I couldn't care less about re opening my account nor trading with them. All i care about is my profit.
Again, please attach the screenshot or video of the email where they say this.
At least they did give you back your deposit amount. But we will try to get you justice for your full amount as it does not seem like they have a valid reason to invalidate profit. I'm sure if you had losing trades, all of your deposits would still be 100% valid and the losses would not be reversed.
After you upload your information, then FPA forum team will also invite the company to this thread.
...I have created an account with Plus500.com.au, they have AFSL #417727 issued by ASIC.
I thought this was enough to assure me they are trustworthy....
A very common misconception. Regulations in certain jurisdictions can promote a certain degree of transparency. But it does not guarantee a business will not have bad actors. OTC forex is not much different than going to a swap meet, farmer's market, etc. Read this article for a better understanding of how to tell the fluff from the real: https://www.forexpeacearmy.com/comm...ime-of-prime-the-keys-to-understanding.59542/
you should get into the habit of taking screenshots of relevant transactions and/or screen recording trading sessions. It only helps you.