Plus500 - Withdrawal problem

[Ote2]

Hello everybody,

I became Plus500 member 28Mar2015.

Initially things went well;
First withdrawal (1000€) arrived pretty fast in just five days on my PayPal account.
There was no need to consult their Customer Support.

Then came time to make my second withdrawal (2000€) on 10Jun2015.
To this date I've not received it - one month has passed !

I've mailed them many, many times and at the moment I have three open "tickets" on their plus500.zendesk.com Support web site ...

30Jun2015 I got a one reply:
"Withdrawal #370373xxx was approved as a refund to card #8xxx.
You should see the funds within 5 business days in case you have online access, or on your next monthly statement."

Well - this never happened.


Their customer support is lousy.

Once you send a complaint you get automated reply in seconds telling:
"Thank you for contacting Plus500 Support.
Please note that we are currently experiencing a larger workload than usual and it will take us longer to respond your query."

And yeah - no live support nor phone numbers .

I wonder will I ever get my money back ...

 

[Pharaoh]

Ask your bank to double-check. If they confirm no receipt, then file a complaint with the UK FOS and FCA.

 

[FxMaster]

Three steps that you must follow

1st - Invite them to join this thread via email (Send email to every possible address).

2nd - Go to their website and invite them to here via Live Chat.

support@Plus500.com

3rd- Go to their Social media pages and share your STORY and Link of this Thread as a comment on latest post.

Social pages are

https://plus.google.com/108703886866723689427/posts

https://twitter.com/plus500

https://www.facebook.com/Plus500/timeline


Also share your review at FPA Review page here Plus500.com Review - Forex Peace Army



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