Is it 4 days from forum join date, or 4 days from OP post date? @AsstModerator can you elaborate?
Many reported issues are really just small delays before the company takes corrective action. I have seen at least a few new threads in Scam Alerts get reported as solved in less than an hour, and many reported as resolved within a few days. Because if this, the delay is 4 days from opening the thread.
Now that the OP has invited the company, it's reasonable to wait 4 or 5 business days to see if the representative responds. If not, then either I or the forums team can send the formal FPA invitation to the thread.
Sure, I second this. There are some unclear stuff about this transaction, and answering these questions can be our only way to getting a breakthrough. Exact timelines and the reason why the broker's representative in not in this thread is what can help us judgeSo let me make sure I understand the sequence of events correctly:
1) You originally deposited $560.00 USD (only 1 deposit). No bonuses were attached or added to the account. What was the date of this deposit?
2) You traded this $560.00 USD amount up to $29,893.06 USD
3) You requested a withdrawal $29,893.06 USD and it was blocked. What was the date of this withdraw request(s)? Do you have any SMS, email, or screenshot showing withdrawal request?
4) Exness is now saying that the $29,893.06 was an accounting error; it was erroneously deposited into your account.
a) Can exness say exactly what date this was transferred into your account?
b) do you have a screenshot of this email?
c) Do you have any account statements, account history, or email which shows the initial deposit?
Let's make sure we have an accurate timeline if events