Hi,
I add my bad experience with Ava here, a little bit late, since I waited to withdrawal all my founds with them before replying and exposing my case.
case is very simple and similar:
As clearly seen from the emails and pictures, ava canceled two very profitable trades, claiming the enter point is out of the market.
In both trades, my profits derived from a very slow , gradual movement of the market.
In both cases, even if we agree that they had a problem and the correct price at that time was according to Bloomberg, why canceling the order and not adjusting my profits accordingly?!
Thanks.
email 1:
Thank you for trading with Avatrade.com
The below trade(s) were executed in prices outside of the market:
____________
10812214
10812213
10819874
____________
In accordance with our Terms & Conditions, the P/L of those trades has been removed from your account.
If you'd like further assistance in this matter please email us:
cs@avatrade.com or contact your account manager.
** Terms & Conditions: PROHIBITION ON ARBITRAGE AND MANIPULATION
Internet, connectivity delays, and price feed errors sometimes create a situation where the prices displayed do not accurately reflect market rates.
The concept of arbitrage and "scalping", or taking advantage of these Internet delays, cannot exist in an OTC market where the client is buying or selling directly from the market maker.
Ava Trade does not permit these practices on its platform.
Ava Trade strictly forbids any form of manipulation of its prices, execution, and platform or making transactions based on errors, omissions or misquotes on the Ava Trade platform.
Ava Trade reserves the right to investigate and review any account Ava Trade suspects of manipulation and withhold funds suspected of being derived from such activity.
Ava Trade reserves the right to void any transaction which it has determined to be a result of any of these practices and will have no liability to the customer whatsoever for any losses incurred.
Sincerely,
Ava Trade,
Trading Practices Department
email 2:
Yaniv hello
I don’t know why you choose to understand we had a problem
Has you have been told, some of your trades were made out of market price.
According to section 15 and section 18 in our terms and conditions agreement (which you have accepted upon yourself by opening account)
In such cases AVA is entitle to make adjustment in the account.
You have been notified about this action and also got the screenshots to prove it.
This is our final decision, if you have any further queries, please send them in writing to our contacts.
