We have already given our answer regarding this case in post number 8 of this thread.
Key points:
1. Mr. ariel6984 violated the terms of the KYC / AML policy, which, according to international financial compliance practice (combating of money laundry and terrorism financing), is a serious violation of the client agreement and the requirements of international payment systems, and leads to the refusal to provide any service, as well as to refunding of the initial deposit to the same payment details from which the funds were received.
2. Mr ariel6984 acknowledged that the violation of the KYC / AML policy and clauses of the client agreement took place.
3. In accordance with the client agreement accepted by Mr. ariel6984 and mentioned above principles, ALL transactions (including all unprofitable transactions) made during the entire period of Mr. ariel6984 being a client of the company were canceled. ALL deposits received from Mr. ariel6984 were refunded to original payment details. Further service was denied to Mr. ariel6984.
4. Please note, that compliance and risk management does not permanently check all clients' trades. However, at the time of registration of clients' applications for withdrawal, checks are obligatorily carried out - which happened in this particular case. That's why re-verification was requested and an investigation was launched.
5. All detailed clarifications were provided to Mr. ariel6984 by email.
6. We consider this case as closed and if Mr. ariel6984 needs additional clarifications, we are ready to provide it only via the official company's e-mail, in order to avoid further distortion of facts.