Shortly after posting my first review of Techberry (above) I received an email from them stating that if I did not remove the post my account would be “deactivated”.
I had absolutely no intention of doing so.
My earlier post is a true and accurate account of my experience with Techberry.
Following Techberry’s email, I informed them (twice) that I wanted to close my account irrespective of their decision.
Neither of these emails received any response from Techberry.
Over the past 8 weeks I have several issues with Techberry’s handling of handling of this matter.
In particular, I have sent several emails to them detailing the origin of my initial funds, and a simple check would have proven that the funds supplied were in fact NOT “ dirty” – rather they amounted to a lifetime of hard earned savings as a frontline emergency services responder.
Despite this being key evidence in any money laundering investigation NONE of my emails regarding the origin of the funds were responded to in any form whatsoever.
The few emails received from Techberry ( including threatening impending criminal charges for money laundering) were always signed with a generic Techberry Team.
No direct person was nominated as being responsible for Techberry’s actions.
I received no assistance from my account manager, despite direct requests.
Additionally, I emailed several members listed on the “executive team” list – again with no response whatsoever.
Also of concern is that several emails received from Techberry had spelling errors (including the company’s name) and grammar problems, and one responding to an account number very different from mine and appeared to be possibly a cut and paste generic response.
In addition, I requested 4 times for someone, including their anonymous “compliance officer” to phone me directly. Twice I made the request through their “support ticket” system, and twice by direct email.
No phone call, or acknowledgement of my request was ever received.
You cannot call Techberry directly- the only option is for them to call you.
As my account is now closed, I have sent an email stating all my funds are to be transferred immediately to my original bank account.
My dissatisfaction with Techberry has been immense. Their failure at several stages to examine, or even acknowledge receipt of, critical material supplied by myself re the origins of the original funds has created immense stress, dissatisfaction and disillusionment with their company as a whole.
This is the first time I have posted anything online about ANY company, internationally or locally, and I have done so as a form of reference for anyone considering sending money to Techberry.
