thaifxbroker
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- 5
FXPRIMUS is a SCAM! Their representative Tim Sim Yong Siang approach our boss with a package that was too good to be true.
Our first impression from the Live Chat and Approval Department was excellent customer service. The rep. on live chat were polite and well verse in their information however they authorization was only limited to basic information. Status of funding/withdrawal and trading issues had to be done via email. This is when you will notice their service become inferior and unpleasant. The rep Tim also goes missing and when contacted with the assistance of support, choose to deny our existance.
We experience "Trade TimeOut" and server disconnect. The situation was worst during major news as the server has severe lag and was non responsive. The polite Live Chat rep will deny there is an issue and ask you to email in the issue and the the email response will be the standard answer
" In reviewing your order, we did not note any timeout errors in our logs..."
"..the issue is related to a connectivity issue between your MT4 terminal and our servers"
We running the same trades with our existing brokers with no issues.
Unhappy with the platform, we decided to withdraw our funds. Our client received an email asking for alternative document thus the withdrawal was rejected. We email the withdrawal department and on 24 August 2013 and received a standard email on 28 August 2013 as below:
Dear Client
Please let us have your client’s MT4 ID, name and reference number of his withdrawal request for us to be able to understand the below situation and investigate accordingly.
Thanks and Kind Regards
Wafa
4 Days or 2 Bus. Days. to RECEIVE A USELESS EMAIL. FXPRIMUS prides on 24 bus. hours response time which they did not meet.
How many withdrawal does FXPRIMUS reject that they are unable to trace a Thai client withdrawal? Such amateurish support!
We also email the support department many times starting from the 24 Aug 2013. Again we received their vareity standard useless email response from Camille Murphy and Thomas Eaton. At this point the rep Tim was still missing.
We then email Tim and cc-ed the support department. Not suprising, Tim deny our existance.
Based on FPA post, Terry Thompson provided an email address president@fxprimus . We also email this address on the 24 Aug 2013 and we are yet to receive a response. It is 17 DAYS and counting!
It obvious their Live Chat and approval department has been outsource as the service quality is very professional to trap clients and con clients. The second level support offers second-rate service and is obviously working only in US hours thus requires 24 hours to reply. Focus on sending out bulk emails and does not bothered about solving the issue but just meeting the 24 bus. hr turn around time. After 5 emails to support@fxprimus.com ,my issue is still not solved and the matter has been sweep under the carpet by their support department. No follow up call or email from the support department. Mind you the approval department, not only sent follow up emails to our client but also to us IB and even followed up with our clients with phone calls. Great strategy to con the public.
In my opinion their objective has been met, they got the funds, this is why they have a variety of funding options but limited withdrawal options and they want to keep our money thus are not interested in helping a client withdraw their funds.
FXPRIMUS offers trust account from Ninety East Financial! At the same time the person is also the on the board of director in FXPRIMUS. Another scam used by FXPRIMUS to make USD 50 from the clients.
FXPRIMUS invest in education tools and social media to attract as many novice traders as possible so that FXPRIMUS can get away with their inferior platform and substandard trade support and customer service!
This cunning broker uses social media, advertisng and every trick in the book in customer service to con the public. Be careful of this broker!
Our first impression from the Live Chat and Approval Department was excellent customer service. The rep. on live chat were polite and well verse in their information however they authorization was only limited to basic information. Status of funding/withdrawal and trading issues had to be done via email. This is when you will notice their service become inferior and unpleasant. The rep Tim also goes missing and when contacted with the assistance of support, choose to deny our existance.
We experience "Trade TimeOut" and server disconnect. The situation was worst during major news as the server has severe lag and was non responsive. The polite Live Chat rep will deny there is an issue and ask you to email in the issue and the the email response will be the standard answer
" In reviewing your order, we did not note any timeout errors in our logs..."
"..the issue is related to a connectivity issue between your MT4 terminal and our servers"
We running the same trades with our existing brokers with no issues.
Unhappy with the platform, we decided to withdraw our funds. Our client received an email asking for alternative document thus the withdrawal was rejected. We email the withdrawal department and on 24 August 2013 and received a standard email on 28 August 2013 as below:
Dear Client
Please let us have your client’s MT4 ID, name and reference number of his withdrawal request for us to be able to understand the below situation and investigate accordingly.
Thanks and Kind Regards
Wafa
4 Days or 2 Bus. Days. to RECEIVE A USELESS EMAIL. FXPRIMUS prides on 24 bus. hours response time which they did not meet.
How many withdrawal does FXPRIMUS reject that they are unable to trace a Thai client withdrawal? Such amateurish support!
We also email the support department many times starting from the 24 Aug 2013. Again we received their vareity standard useless email response from Camille Murphy and Thomas Eaton. At this point the rep Tim was still missing.
We then email Tim and cc-ed the support department. Not suprising, Tim deny our existance.
Based on FPA post, Terry Thompson provided an email address president@fxprimus . We also email this address on the 24 Aug 2013 and we are yet to receive a response. It is 17 DAYS and counting!
It obvious their Live Chat and approval department has been outsource as the service quality is very professional to trap clients and con clients. The second level support offers second-rate service and is obviously working only in US hours thus requires 24 hours to reply. Focus on sending out bulk emails and does not bothered about solving the issue but just meeting the 24 bus. hr turn around time. After 5 emails to support@fxprimus.com ,my issue is still not solved and the matter has been sweep under the carpet by their support department. No follow up call or email from the support department. Mind you the approval department, not only sent follow up emails to our client but also to us IB and even followed up with our clients with phone calls. Great strategy to con the public.
In my opinion their objective has been met, they got the funds, this is why they have a variety of funding options but limited withdrawal options and they want to keep our money thus are not interested in helping a client withdraw their funds.
FXPRIMUS offers trust account from Ninety East Financial! At the same time the person is also the on the board of director in FXPRIMUS. Another scam used by FXPRIMUS to make USD 50 from the clients.
FXPRIMUS invest in education tools and social media to attract as many novice traders as possible so that FXPRIMUS can get away with their inferior platform and substandard trade support and customer service!
This cunning broker uses social media, advertisng and every trick in the book in customer service to con the public. Be careful of this broker!