I just want to take my profit is back, I never cheat but why FBS canceled my advantage. FBS tell me who rule I do not understand. How FBS said that if the price of off-market? How can I understand if it's off-market price? And why it happened just because I get a big profit? FBS said to allow scalping strategies, trading when the news. And what I get now just a fantasy only. I beg to return my prof
Dear Sir
Upon internal investigation, we have identified lagging in the quotes translation system that resulted in a delayed delivery of prices to the trading server of MT4 from the liquidity provider.
This delay was as well recorded by the market price monitoring systems.
Taking into consideration that the majority of your orders were of the arbitrage strategy, i.e. the orders were opened only at the time of the lagging occurrence with the type chosen according to the arbitrage opportunity and were closed right after this opportunity vanished, according to p.3.2.12. of the Customer Agreement
We apologize for the inconvenience.
Thank you
Therefore, in accordance with the customer agreement, unfortunately, the orders (weather profit or loss) made during the delayed delivery of prices can not be recovered.