FmrBrokerExecutive
Master Sergeant
- Messages
- 264
I don't understand, are you suggesting the broker should eat the $3000 fee?
Correction. 27.5k+28k i got paid.
Still waiting for 4.5k
I don't understand, are you suggesting the broker should eat the $3000 fee?
So, this is all that he was able to get?Dear Rogerdelpk,
Thank you for your patience. We saw your messages here and in OctaFX thread.
According to the company rules, we pay the commission for our clients on deposits and withdrawals. When a client starts to abuse it (e.g., constantly withdrawing significant amounts without trading) the company reserves the right to charge him with that commission due to p.13.18 of T&C:
13.18. The Company is entitled but not obliged to cover deposit and withdrawal fees applied by Skrill (Moneybookers), Neteller, FasaPay, PayOnline or any other payment processor. In cases the Company deems appropriate such fees can be charged from the client.
Unfortunately, in your case, we found out multiple misuses of that sort and had to implement p.13.18 of T&C.
Please, notice that we charged the commission on 1 withdrawal request only and returned it to your account by your special request later on. After that, we have no other choice but to implement p.3.10 of our T&C.:
3.10. The Company reserves the right, at its discretion, at any time to refuse to provide the Services to the Client and the Client agrees that the Company will have no obligation to inform the Client of the reasons.
We wish to apologize for any inconvenience. This situation is unfortunate for you and us both. If there is still anything we can help you with, please, let us know.
Kind regards,
OctaFX Rep.
No compromise...after Neteller forced them to....they agree to give me my money back without the 3k fee...but i am still waiting for that withdrawal to be process