Admiral SCAM Market

[Pharaoh]

Why is the Admiral Market rep so very willing to "end the discussion" with each post while leaving potential questions unanswered?

Here's how you can end it. Post the bid/ask tick by tick during that minute and show exactly how big the gap was. If that correlates to the video and to the price gap egubil experienced, then the argument really is over. If it conflicts with the video or egubil's price gap, then Admiral Markets has some serious explaining to do.

 

[Master Yoda]

Why is the Admiral Market rep so very willing to "end the discussion" with each post while leaving potential questions unanswered?

Here's how you can end it. Post the bid/ask tick by tick during that minute and show exactly how big the gap was. If that correlates to the video and to the price gap egubil experienced, then the argument really is over. If it conflicts with the video or egubil's price gap, then Admiral Markets has some serious explaining to do.

Because we are disturbing them to act as they want

 

[Admiral Markets]

View attachment USDJPY.zipDear Ehab Gubil,

We do apologize for delay in answering. Please be informed, that we have checked your query regarding account *****45, order 19118976 and double checked your video on youtube.com.
We are making an apology that your query was not solved earlier.
We would like to draw your attention that your order 19118976 was opened at a valid market price 95.76 that was available to Admiral Markets clients during abnormal market conditions (during gap). Please be informed, that 95.76 was first available for execution price.
We are kindly providing you log files from Admiral Markets server. Please be informed, that in security purposes we will mark IP address and your account number with following badges - ***

Here you can see log files for changing your price during price gap:
2013.04.05 13:30:06 : activation price #19118976 sell 0.90 USDJPY for '8008945' corrected from 96.08000 to 95.76000
2013.04.05 13:30:06 : last ticks for #19118976: 96.21000/96.23000 96.19000/96.21000 95.80000/95.82000 95.77000/95.79000 95.76000/95.78000

Order was opened at price 95.76000, which was first available for execution price in that moment
2013.04.05 13:30:06 '*****45': order #19118976, sell 0.90 USDJPY is opened at 95.76000

Kindly be advised that the execution of the order was made according to our published conditions of services.
Please find the terms of service provisioning on the following page: http://www.fxservice.com/custom/docs/ContractsFormsAndDisclosures.pdf

However, because you query has not been resolved in a timely manner and thus lead to an extensive discussion, as an exception we will reopen your order 19118976 by the first factual price which was 95.80
We are kindly providing you tick history for that period.

Once again, althoug as you can see from the log - we have acted in a good faith, hence adhering to our terms and conditions - we still appologise for not providing a sufficient evidence in a timely manner and we hope that the solution of your query is comprehensive and this situation will not affect on your future trading with Admiral Markets.

We will also add 10 000 Admiral Club points to Admiral club account *****45 as a compensation. Points will be visible in your Trader's room and you could change them to prizes in Admiral Club.

For additional questions please contact us by email support@admiralmarkets.com or in chat with "On-line consultant"

Best regards,
Admiral Markets
View attachment USDJPY.zip

 

[Pharaoh]

I hope you mean that the opening price was adjusted and not that the trade itself has been reopened. It was a sell trade and the USDJPY has made a significant upwards move since then.

Assuming that this is just a change to the opening price and not a reactivation of the trade, this looks like an excellent step towards getting this issue resolved.

 

[Admiral Markets]

The assumption is correct. Thank you for mitigating this disagreement.
We hope that the client appreciates our effort.

 

[egubil]

Dear Admiral Markets,

When you send a data that does not correspond with reality it is called a crime
I wish you understand that it is serious business not a game
I send 2 attachments
# 1: Tick per tick screenshots starting from 13:30 showing the sell stop price (96.08) was available at this time
# 2: “USDJPY1.hst” from Admiral Market server (server5.fxservice.com:443) stored before, during and after 5th April 2013_ it is real history data stored automatically in MT4_ I created my video and these screenshots from (+ MT4 Strategy tester)

If you are not scams kindly send me your “USDJPY1.hst” file for 25th April 2013
______________________________________________
They offer 28 pips slippage instead of 32 pips
This kind of brokers is the best example of how they can waste your time and steal your money

 

[Admiral Markets]

Dear Ehab Gubil!

We are kindly providing you with a tick history for your order 19118976 which was opened 2013.04.05 13:30 and closed 2013.04.05 13:39 (MetaTrader 4 time).
According to tick history from Admiral Markets server you can see that there were no such price as 96.08.

2013.04.05 13:30:01 96.19
2013.04.05 13:30:05 95.80

Your order 19118976 was fixed by first factual price - 95.80

View attachment USDJPY.zip

 

[egubil]

Dear AdmiralMarkets.com Representative,


1- I couldn’t open your file in any supported program

2- It is well known that your “.ods” file is editable but my “.hst” is not editable

3- I don’t know why you can’t post your “USDJPY1.hst”

4- You changed the slippage from 32 pips to 28 pips that means there is something wrong

5 - Gap can’t take 4 seconds time in high volatility market _ let me explain:

Now let’s say it is 13:30:01 @ 5th April 2013 NFP news: pls count with me 1111 2222 3333 4444 (it takes approx.4 sec right?) after all of this time Admiral Markets wants us to believe the market didn’t make any move or tick as they posted :

Post#27:

“2013.04.05 13:30:01 96.19
2013.04.05 13:30:05 95.80”

So what happened from 13:30:01 till 13:30:05 in high volatility market as they said before? nobody believe market didn't make any tick for 4 sec.

AND when you check Prices they sent in post #23 is different than in post #27 for the same order and for the same time!

Post #23:

“2013.04.05 13:30:06 : activation price #19118976 sell 0.90 USDJPY for '8008945' corrected from 96.08000 to 95.76000
2013.04.05 13:30:06 : last ticks for #19118976: 96.21000/96.23000 96.19000/96.21000 95.80000/95.82000 95.77000/95.79000 95.76000/95.78000 “

7- I send attachment shows my pending order was still working , modified and was not executed till 13:30:22 ,while you posted it was executed at 13:30:06 (post# 23 & # 27)

8-I sent you “.hst” file from your server in my last post, we don’t have “.hst” trees here in Egypt to send you these files from! It is the real tick history, please send me yours!

9- Any trader can check his broker charts for this day to see that there was no gap except if Admiral server was in different planet


From all above mentioned I believe truth can’t come from your side

 

[Pharaoh]

.ods is an Open Document Spreadsheet. It can be opened using OpenOffice, a free suit of office software.

 

[egubil]

Yes I tried to open it using OpenOffice but didn't work for me as well as other programs

Anyway it is editable you simply fill the document

But ".hst" is the real tick history