ERROR MT4 - XTB

martinlamarque

Recruit
Messages
29
Hello,

I had malfunction on MT4, and my broker refuses compensation while the evidence is irrefutable, thank you kindly take note and authenticated errors so that my broker reimburses me (prejudice more than 40k €)

Unable to put SL / TP:

1) SCREENS: https://drive.google.com/drive/folders/1oNz4ZHWQUWUWDFahLhvHXYhmGMbPatwi

2) VIDEO: https://photos.app.goo.gl/SiUv7Wd63bKXikKa6

3) Video showing that everything works well at my other broker (beginning of video) and dysfunction at my broker: https://photos.app.goo.gl/dbm7ryFaNzp24cLo7


Best regards,
L. Martin
 

FxMaster

Lt. Colonel
Messages
7,901
Hello,

I had malfunction on MT4, and my broker refuses compensation while the evidence is irrefutable, thank you kindly take note and authenticated errors so that my broker reimburses me (prejudice more than 40k €)

Unable to put SL / TP:

1) SCREENS: https://drive.google.com/drive/folders/1oNz4ZHWQUWUWDFahLhvHXYhmGMbPatwi

2) VIDEO: https://photos.app.goo.gl/SiUv7Wd63bKXikKa6

3) Video showing that everything works well at my other broker (beginning of video) and dysfunction at my broker: https://photos.app.goo.gl/dbm7ryFaNzp24cLo7


Best regards,
L. Martin
Did you talk with the broker about this?
If yes then what reply you have received from the broker?
 

martinlamarque

Recruit
Messages
29
Did you talk with the broker about this?
If yes then what reply you have received from the broker?
1) They told me that there is no mistake on their side and that the decision is final and irrevocable.

2) That according to the videos, it was enough to press "+" or "-".

3) All videos and screens are not considered proof! REALLY ????

MY ANSWERS:

1 ') I prove by the contribution of multitudes of elements the opposite!

2 ') I just sent a video where we see clearly and undeniably that it was not possible + a video that shows that everything works well at my other broker, and not at home (on the same video, even periodicity and same manipulations)

3 ') I can not do anything more! How do I defend myself? It's a one-way exchange, they do not listen to me, and they have not brought me any valid justification!
 

martinlamarque

Recruit
Messages
29
They are formal and final decision .. The evidence is obvious and there is no challenge to do on their side! It's obvious, instead of giving an apology they totally clear themselves out, abberant!
 

martinlamarque

Recruit
Messages
29
The problem persists even after uninstalling MT4! There is noticeable dysfunction on their side! More than 40k cumulative losses, and still several position totally exposed to the markets without that I can define a limited and secure trading strategy with SL / TP. I can not be behind my screens 24h / 24h! I am asking for immediate compensation for the following MT4 errors:

Account MT4 694284:
ID: 34575574 SO (-529.65 €)
ID: 34807365 SO (-585.15 €)
ID: 35624777 SO (-1306.65 €)

Account MT4 698547:
ID: 35592343 SO (-7536.64 €)
ID: 36513469 N / A (-13,406.20 €)

Account MT4 684672:
ID: 36086416 (-7888.13 €)
ID: 36086419 (-404.59 €)
ID: 36324753 (-8420.63 €)

+ the closing of all my current positions (at zero euro, zero loss) so that I withdraw my funds and definitively close my accounts at home, immediate termination of the partnership.

It is inconceivable that a regulated EU and AMF broker, based in France, behaves in such a way. The facts and the proofs are before your eyes, take your responsibilities now! EVERY trader in this community can testify to a noticeable and obvious dysfunction in these videos!

https://www.icloud.com/photos/#0jgukORax4t-fKyQjkryMX-qg

Videos) Malfunctions: "forbidden" instead of "unspecified", positioning of SL / TP impossible. Everything works at my other boker but not at XTB.
 
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