FX Primus issue with credit Account

Arvind261179

Recruit
Messages
1
Hello My Name is Arvinsingh Angteea
I currently have an Account with FX Primus with ID Number 9207538

I have made a Deposit on Friday 09th MARCH 2018 which have been successfully transferred to FX Primus Account ( See attached PDF File - Receipt.PDF )
However after Seeing that my Account with FX Primus was not Updated accordingly
i contacted FX Primus Manager , Support Team and Even Log a ticket with ID No RIF-497-10880
the response came back as " Fund deduction was impossible, as transaction was interrupted due to attached error msg
You were logged in at the same time to your bank.
"
email attached ( FX Primus Response )

I have Cross Check with the Bank Several Time and they Confirmed that the money have been Fully deposited

Most Grateful if i can get some help please

Thank you in advance
Kind Regards
Arvind
 

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FxMaster

Lt. Colonel
Messages
8,322
Hello My Name is Arvinsingh Angteea
I currently have an Account with FX Primus with ID Number 9207538

I have made a Deposit on Friday 09th MARCH 2018 which have been successfully transferred to FX Primus Account ( See attached PDF File - Receipt.PDF )
However after Seeing that my Account with FX Primus was not Updated accordingly
i contacted FX Primus Manager , Support Team and Even Log a ticket with ID No RIF-497-10880
the response came back as " Fund deduction was impossible, as transaction was interrupted due to attached error msg
You were logged in at the same time to your bank.
"
email attached ( FX Primus Response )

I have Cross Check with the Bank Several Time and they Confirmed that the money have been Fully deposited

Most Grateful if i can get some help please

Thank you in advance
Kind Regards
Arvind
The response pdf is in missing phase. Can you share full reply?
 
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