Dear Sir,
Let me start off by saying that this issue is indeed being handled in the most professional and respectable manner.
I have been reading all of your posts when I got back to work this morning after being hospitalized for 4 days, even though I am sure that doesn't interest you at all. I must admit that I keep on seeing the same things over and over again and I am doing my absolute best to find the most suitable solution for you.
Please be advised that there are 2 sides to every story and so far, all I have been doing is concentrating all of my efforts on concluding your case. If anyone here thinks that I am making excuses over and over again, that is really unfortunate for me to read. The last thing I am interested in is for you to think that way. I am just about to continue and handle your case. I am sorry for any inconvenient that was caused to you due to this delay and I am looking forward to summarize all of my findings by the end of the week.
Thank you in advance.
Best Regards,
Lance Graham
Business Development Manager
NRGbinary