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GUILTY Case# 2016-155 | kwazycool vs mfxbroker.com

Discussion in 'Guilty Verdicts' started by kwazycool, Sep 2, 2016.

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Based on the available evidence, do you believe that MFXBroker.com is Guilty?

Poll closed Sep 18, 2016.
  1. Guilty

    78 vote(s)
    100.0%
  2. Not Guilty

    0 vote(s)
    0.0%
  1. kwazycool

    kwazycool Recruit

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    Original FPA Traders Court Submission by kwazycool:

    I am submitting the case against: www.mfxbroker.com

    My Case is: I have invested with Master Services Inc, mfxbroker.com in their investment program since August 18th 2015. I started to have issues on withdrawal of my money starting July 2016. On July 1st, I requested a withdrawal of USD2128.04 but then they gave me reason about their banks asking them for new documentation and not knowing when they can release the funds. I decided to cancel the withdrawal as the local representative said that it may be faster if I used another method of withdrawal (which was actually the same bank account details either way). This is why I then requested for the withdrawal of USD5110.86. After I did this, the local representative told me that i need to split the amount to USD2000 and that balance to be transferred the following week and to cancel the existing withdrawal request. I did it and I received the USD2000 but that is the last withdrawal I received as the balance was never transferred over. I managed to speak to the local representative and he mentioned that I should do the same thing, to cancel my current request and to put in a request of USD2000. Even after doing that, there has not been any change in the status of the withdrawal as it just says "Pending". I also have another withdrawal request of $10,000 since August 20th that is also still "Pending".

    At this present moment, I have a total of $24,822.52 in my wallet while I have $12,000 in pending withdrawals. I would like to get all this funds in my wallet and my pending withdrawals in total of $36.822.52 back but it is impossible to even to key in any amount at this present moment to withdraw as there is a withdrawal limit set which was not even mentioned in their website. I have pending investments still in the Investment account but I am unable to do anything as they will charge me 60% penalty fee on my principle amount if I am to withdraw the amount.

    I have all the screenshots of my account and also the conversation that we had with the local representative and also the emails from the Support from mfxbroker.com that I would gladly supply to FPA if required.

    In conclusion, I hope FPA can assist me to withdraw the total of $36,822.52 from my account.

    New thread in the Scam Alerts Folder:
    MFX Broker (Master Services Inc) mfxbroker.com - Serious Withdrawal Problems!

    Review is submitted by kwazycool on 08/30/16

    The company was first contacted about the issue on 08/06/16, the last contact was on 08/21/16

    Details: On Monday, July 18, 2016, claims claims <claims@mfxbroker.com> wrote:
    Hello!

    Your request is not processed, since our payment processing has requested confirming documents and started audit process, so we are not able to process any transfer. These inspections are not related specifically to your transfer, many client withdrawals was stopped due to audit process.

    These inspections are not related specifically to your transfer, many client withdrawals was stopped due to audit process.
    That is why we are taking action to solve this problem by negotiating with other banks and payment processing for further cooperation with them.


    The Financial Department is trying to speed up the audit process by providing of the full access to the company's documents and we guarantee to solve this problem in the near future.

    It is your right to write to our regulator, or on the forums, but we hope for your understanding and we guarantee to resolve this issue at an early date.

    Thank you
    Claims department
    MFX Broker


    2016-07-14 14:17 GMT+03:00 Sean Lim <kwazycool@gmail.com>:
    I have not received a reply on this, kindly advice?

    On Wednesday, July 13, 2016, Sean Lim <kwazycool@gmail.com> wrote:
    Why do I need to do this? I just want my withdrawal to be processed?! It's been 13 days since my withdrawal request was done as of now.

    ---------- Forwarded message ----------
    From: support@mfxbroker.com <support@mfxbroker.com>
    Date: Wednesday, July 13, 2016
    Subject: MFX Broker
    To: Sean Lim <kwazycool@gmail.com>


    Hello,

    Can you please resend your claim to claims@mfxbroker.com so the executive management can give you a reply directly.
    --
    Thank you
    Client Support department
    MFX Broker
    -------------------------
    Спасибо
    Отдел по работе с клиентами
    MFX Broker

    13.07.2016 3:59, Sean Lim пишет:
    Hi , when will I be able to receive my withdrawal? It still says pending?

    On Tuesday, July 12, 2016, MFX Broker <support@mfxbroker.com> wrote:
    Hello!

    We bring our apologies for the delay of your transfer. Unfortunately, the bank did not notify us in time about the delays due to their request of additional documents on the transfer. We have already contacted the bank, sent all the necessary documents and waiting for the answer. We hope that your transfer will be processed as soon as posiible.

    --
    Thank you
    Client Support department
    MFX Broker
    -------------------------
    Спасибо
    Отдел по работе с клиентами
    MFX Broker

    12.07.2016 2:11, MFX Broker пишет:
    email: kwazycool@gmail.com
    name: Sean Lim
    text: I have requested a withdrawal on July 4th and up till now, I have not received a single email back other then your auto responder. I have also send several emails after that to your support@mfxbroker.com but no replies, kindly assist as soon as possible.

    Company representatives' emails:
    <support@mfxbroker.com>
    <claims@mfxbroker.com>
    <malaysia.support@mfxbroker.com>

    Attached Files:

    1. main-screen.jpg
    2. withdrawals.jpg
    3. history-1.jpg
    4. history-2.jpg
    5. whatsapp.jpg

     
  2. kwazycool

    kwazycool Recruit

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    I have just sent them an email recently and the below was their standard template that I have received similarly a couple of weeks ago. They don't even remember that they have sent me the same template previously.

    ------------------

    MFX Support support@mfxbroker.com
    Hide details

    To: Sean Lim
    Date: September 2, 2016, 10:05 PM
    Hello!

    Your request is not processed, since our payment processing has requested confirming documents and started audit process, so we are not able to process any transfer. These inspections are not related specifically to your transfer, many client withdrawals was stopped due to audit process.

    These inspections are not related specifically to your transfer, many client withdrawals was stopped due to audit process.
    That is why we are taking action to solve this problem by negotiating with other banks and payment processing for further cooperation with them.

    The Financial Department is trying to speed up the audit process by providing of the full access to the company's documents and we guarantee to solve this problem in the near future.

    It is your right to write to our regulator, or on the forums, but we hope for your understanding and we guarantee to resolve this issue at an early date.

    --
    Thank you,
    Clients support department
    MFX Broker


    01.09.2016 17:12, Sean Lim пишет:
    Hi Support,

    Kindly prolong / reinstate back the USD100 that started on Oct 14, 2015 that I accidentally stopped the investment previously.

    Kindly also process all my existing pending withdrawals of $12,000 that is way overdue already.

    I hope that you will process my withdrawal immediately otherwise I would have no choice but to open a court case in Forex Peace Army.

    Looking forward to your fast positive reply.

    Thank you in advance.

    Best Regards,

    Sean Lim
     
    #2 kwazycool, Sep 2, 2016
    Lasted edited by : Sep 4, 2016
  3. AsstModerator

    AsstModerator FPA Forums and Reviews Admin

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    I've just issued a formal FPA invitation. Please report back to this thread in about 48 hours and let me know if there are any updates.
     
  4. kwazycool

    kwazycool Recruit

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    There have been no replies from MFX so far.
     
  5. AsstModerator

    AsstModerator FPA Forums and Reviews Admin

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    This is now being moved to Open Cases. If there is no progress, the voting begins next week.
     
  6. Pharaoh

    Pharaoh Colonel

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    [​IMG]

    Let's all learn a lesson from this. Bernard Madoff only offered 10% per year and was flooded with investors. No legitimate investment returns 3% per month every month no matter what else the markets are doing.
     
    snapped2002 and Chun Khoo like this.
  7. Chun Khoo

    Chun Khoo Private, 1st Class

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    Looks like they'd be changing their name soon to mfxbroke.com
     
    kwazycool and IrwanI like this.
  8. leesulin

    leesulin Private, 1st Class

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    Absolutely guilty, they dont even have a representative that dare to reply email, and they still dare to advertise the new promotion scheme of asking friend to join.
     
    George M. likes this.
  9. George M.

    George M. Private

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    Guilty!!!! They don't care about bad reputation because their offshore companies have a lot of names...
     
  10. kwazycool

    kwazycool Recruit

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    What else can I do to make them pay me back? Kindly help.
     

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