I deposited $13000 in Optionrally two years ago using my credit card and never tried to withdraw any amount until April 21st, 2015. My ID = 81757.
Their Account Managers change frequently and trade suggestions they gave always resulted in losses for me. With in the first month of my deposit, I lost $8000 following their account managers trade advise. Since then I have been trading very small amounts. They always try to advise you to invest 70 to 80 percent of your amount on few trades which is just like gambling without any risk strategy. On April 21st I requested for withdrawal of $3000 and on 22nd I requested withdrawal of $500. Even after this withdrawal request, I still have some amount of my own deposit left with them. I never considered the bonus amount they added to my account as mine and only traded with my deposited amount.
I received a confirmation email stating that within 48 hours the amount will be deposited back to my credit card. I waited for 4 days and followed up with their call center agent. They said Account Manager Mike Brown was trying to call me to confirm that withdrawal was requested by me indeed. I informed the agent I didn't get any call from Mark and requested him to arrange the call. As i was not getting the call, I asked for Mike Browns number but none of them has any direct numbers. I called their call center numbers and asked to connect me to Mike but they said they can not do it and he only have to call me back. On 28th April I received a call from Mike Brown suggesting me to consider investing on some instruments as market is vibrant etc. I clearly informed him that I need money and confirmed to him that I only requested the withdrawal. He said amount will be cleared the next day. It has been more than three weeks now and still the amount is not cleared. I took screenshots of my account details and also have emails as proof. I would like to know if the amount is not returned, where can I formally lodge complaint against them and if there is any way to officially book them under criminal case for cheating.
Their Account Managers change frequently and trade suggestions they gave always resulted in losses for me. With in the first month of my deposit, I lost $8000 following their account managers trade advise. Since then I have been trading very small amounts. They always try to advise you to invest 70 to 80 percent of your amount on few trades which is just like gambling without any risk strategy. On April 21st I requested for withdrawal of $3000 and on 22nd I requested withdrawal of $500. Even after this withdrawal request, I still have some amount of my own deposit left with them. I never considered the bonus amount they added to my account as mine and only traded with my deposited amount.
I received a confirmation email stating that within 48 hours the amount will be deposited back to my credit card. I waited for 4 days and followed up with their call center agent. They said Account Manager Mike Brown was trying to call me to confirm that withdrawal was requested by me indeed. I informed the agent I didn't get any call from Mark and requested him to arrange the call. As i was not getting the call, I asked for Mike Browns number but none of them has any direct numbers. I called their call center numbers and asked to connect me to Mike but they said they can not do it and he only have to call me back. On 28th April I received a call from Mike Brown suggesting me to consider investing on some instruments as market is vibrant etc. I clearly informed him that I need money and confirmed to him that I only requested the withdrawal. He said amount will be cleared the next day. It has been more than three weeks now and still the amount is not cleared. I took screenshots of my account details and also have emails as proof. I would like to know if the amount is not returned, where can I formally lodge complaint against them and if there is any way to officially book them under criminal case for cheating.