Hi,
I have an account with Plus500Cy. Ltd. I've been trading depositing and withdrawing funds withaout any problem since account oppened in march 2018.
On the 5th of July when Ie passed a withdrawal request after three days it has been cancelled and I've received a message that my account is under review.
On the 14th of july I've received a message that after review my trading strategy is concidered as scalpin and my account balance is waived.
The dispute is ongoing but thay do not want to give my monies back:
See this below:
16 lip, 17:00 IDT:
Dear Mr. Wilamowski,
As you were previously informed, we have reviewed your file and trading records which indicate that your trading activity/strategy is classified as Scalping.
We reiterate that the term Scalping is defined in the Client User Agreement as “a trading method based on the notion that the Client opens a number of positions and closes them in a very short time (within two (2) minutes limit) in order to accumulate quick profits from small price changes”.
In addition, when examining a scalper- we look at the overall trading activities, rather than just on a certain position/s.
As a result of you breaching of Clause 25 of the User Agreement, we exercised our right to be indemnified under Clause 28.7 and accordingly we have cancelled your abusive trading transactions which are considered to have been achieved through Scalping or automated data entry system.
In case you wish to see all of your positions, you are welcome to extract a positions report from your trading account (In the closed positions tab).
Concerning your statement: " So opening balance at 8 am on julyb5th was 17.024,96 PLN, but you have taken all account balance totaling 92.759,73" we would like to clarify that the total sum you have profited from your scalping activities has in fact surpassed the Net. amount of P/L in your account.
In regards to position 1271296936, we can confirm that this position is not considered as Scalping.
Regards,
Chester
Customer Operations
Plus500CY Ltd
1 Siafi Street
3042 Limassol
Could you pls assist as its 92.759,73 PLN ( about 25.000 $)
I have an account with Plus500Cy. Ltd. I've been trading depositing and withdrawing funds withaout any problem since account oppened in march 2018.
On the 5th of July when Ie passed a withdrawal request after three days it has been cancelled and I've received a message that my account is under review.
On the 14th of july I've received a message that after review my trading strategy is concidered as scalpin and my account balance is waived.
The dispute is ongoing but thay do not want to give my monies back:
See this below:
16 lip, 17:00 IDT:
Dear Mr. Wilamowski,
As you were previously informed, we have reviewed your file and trading records which indicate that your trading activity/strategy is classified as Scalping.
We reiterate that the term Scalping is defined in the Client User Agreement as “a trading method based on the notion that the Client opens a number of positions and closes them in a very short time (within two (2) minutes limit) in order to accumulate quick profits from small price changes”.
In addition, when examining a scalper- we look at the overall trading activities, rather than just on a certain position/s.
As a result of you breaching of Clause 25 of the User Agreement, we exercised our right to be indemnified under Clause 28.7 and accordingly we have cancelled your abusive trading transactions which are considered to have been achieved through Scalping or automated data entry system.
In case you wish to see all of your positions, you are welcome to extract a positions report from your trading account (In the closed positions tab).
Concerning your statement: " So opening balance at 8 am on julyb5th was 17.024,96 PLN, but you have taken all account balance totaling 92.759,73" we would like to clarify that the total sum you have profited from your scalping activities has in fact surpassed the Net. amount of P/L in your account.
In regards to position 1271296936, we can confirm that this position is not considered as Scalping.
Regards,
Chester
Customer Operations
Plus500CY Ltd
1 Siafi Street
3042 Limassol
Could you pls assist as its 92.759,73 PLN ( about 25.000 $)