I had deposited money in my plus500 account. After making a profit of 35k euros with Japan 225 in one position (the position was open for more then 6 hours), i tried withdrawing my money on 20/11/2015. I started to get anxious when 5 business days passed and when i still didn't get my money. So i contacted them for the fist time and they told me 'It takes 3-7 business days'. When the 7th business day passed, i contacted support again and they told me 'We have forwared your inquiry to the relevant department'. So i had to wait for them to find out what was wrong. A woman called 'Amy' responded to the ticket on Friday 3th december. She said the relevant departement was checking my issue. And then sunday morning, my account was restricted.. I tried contacting Amy again and ask her what the hell was wrong and she ignored me.