This is an update concerning my refund from ITM financial along with other allegations they have made about this site.
I thought you might find the discussion between Curt Dalton, CEO ITM Financial and me interesting. He is lying about giving me a refund and claiming that this site uses blackmail to make money!!! He is a very slippery and dishonest person. He knows very well that he still has my money yet is trying to play dumb.
(From Curt to Me),
Hello Douglas,
I checked with accounting and they said you did a chargeback with AMEX. The money has been deducted from our merchant dealings. You already have your money, I am not sure what you want me to do at this point. I cannot refund money you already charged backed, I don't have it anymore. If you want to make videos and submit to forums, you should be making videos at AMEX and your credit card company.
Best of luck.
Curt
PS - Is this the Forex Peace Army site you are referring to? A couple of Russian teenagers who blackmail brokerages and signal providers into $5,000 payments? I am not sure you want to hitch your horse to their wagon and take their word on things. instaforex.com/forexpeacearmy.php
Douglas Lang <douglasclang9999@gmail.com>
10:35 AM (1 hour ago)
If what you are referring to is a dispute that does not put the money back into my account only you can do that. You have had the money since April 27 and if has never been credited back to the AmEx account. Can you show me the chargeback or credit receipt? AmEx does not have the money I just called them to verify.
Douglas Lang <douglasclang9999@gmail.com>
Why don't I have AmEx call you. Do you have a number?
Douglas Lang <douglasclang9999@gmail.com>
to ITM
AmEx said that a chargeback does not transfer funds and that you still have the money from March 28. Maybe your accounting department doesn't understand that a chargeback (dispute) has nothing to do with the transfer of funds and that they need to do that on your end. You are either messing with me or you don't understand a very basic accounting process. I believe its the former. Also, that is not the site I was referring to. Shawn knows which site it is. He has spent time on the site defending your company.
ForexPeaceArmy.com
ITM Financial
to me
Yes, this is the same site referred to here. instaforex.com/forexpeacearmy.php
There is only one forexpeacearmy.com and it is run by a couple Russian kids who try to blackmail companies like us and others.
You can use their service forums if you like, but realize that they are alot more shady than the providers they "review". For example, I know of one service that was told for $5k they will take all negative stuff down on the forums and site. So I guess if I really cared about forexpeacearmy I could just pay them to take stuff you put up, down. I don't care about troll sites like that, those that try to look honest and just want to blackmail companies.
I will have accounting check with Amex on your suggestions.
We also have the issue of you starting a dispute and voiding your 60 day refund rights as it says in the rules as well. I checked with Shawn and you were maid aware of the fact that once you start a chargeback without waiting the 60 days, you then leave your fate up to the credit card company.
What should we do about that?
Douglas Lang <douglasclang9999@gmail.com>
to ITM
Nothing in your guarantee says that filing a dispute will change the guarantee and why should it? I was trying to protect my interests. If I had listened to you in your email below I would have continued to lose another 250 pips. If you think a dispute should change the terms of your guarantee than put it in your guarantee so the consumer is clear upfront about any exceptions or special items change the guarantee on the fly.
Below is what he first told me when I asked for a refund:
_________________________________________________________________________________________
Douglas,
I have been monitoring your conversation with Shawn.
According to game theory, you should not refund now. You are ripping yourself off.
To whit:
1. You get a full refund on day 60 if you are net negative just like you agreed upon signing, so you are only 30 days out from that.
2. If we are negative, you get a refund, if we end up positive, you are about to miss a HUGE run.
3. If you chargeback now, we challenge it based on our digital signature and refund policy. We win about 80% of these types of chargebacks. If we win, you never get your money back since
we can't refund a chargeback dispute. You loose it all.
It is in your own self interest to wait the 30 days you signed up for. You are guaranteed to get it all back or get on a big run. You chargeback now, you risk losing it all (membership charge) and miss a big run.
There is no possible way a chargeback helps you right now, it is not even in your own self interest to do it.
What am I missing?
Curt
Below is a copy of the ITM guarantee:
_______________________________________________________________________________________
The ITM Financial Membership comes with a Full 60-day Money Back Guarantee.
Are You Eligible To Claim A Refund? - Full Refund Policy Explained Below.
To claim a full 100% refund regardless of whether you are a Monthly Subscriber or hold a Membership Package (if you have purchased a One-Off membership), you need to demonstrate (show us) that your P/L in PIPS (Profit/Loss Statement) for the first 60 days since your purchase date inclusive (all our results are Verified by our Real Account on Myfxbook) after following ITM Financial Signals (Open/Modify/Close) EXACTLY, is NEGATIVE.
For example, if after 60 days (minimum time period to be eligible for refunds) of trading ITM Financial Signals according to the provided instructions, the number of pips lost is greater than the number of pips won (all our results are Verified by our Real Account on Myfxbook), we will process a full 100% Refund of your payment(s). A refund can only be claimed after a minimum of 60 days from your start date are complete and you are at Net Loss in pips.
If in the EXTREMELY UNLIKELY event that you have a Negative P/L with ITM Financial Signals over the first 60 days since your purchase date, please claim your refund by sending an email to
info@forexsocialsignals.com with:
1. Subject Line: "ITM Financial - Refund Request"
2. Your Purchase/Order Receipt ID.
3. Email Address used when making the purchase.
3. Your Trading Account Statement for the last 60 days containing your trades using ITM Financial Signals.
If you are a Trade Copier user, your Trading Account Statement MUST contain "Comments", otherwise the statement will be rejected and you will be asked to provide a new account statement including Comments.
All ITM Financial Signals delivered through our Trade Copier Service contain the comment "ITM Trade Copier" - This is to protect both our members and ourselves in the advent that a refund request becomes necessary.
ITM Financial - ForexSocialSignals.COM
An Internet Time Machine Project
21 W Olympia Ave
Woburn, MA. 01801
United States of America
Douglas Lang <douglasclang9999@gmail.com>
to ITM
Those Russian kids have created one of the most visible and respected Forex review sites on the internet. Try and google anything about Forex review and see how often that little Russian site comes up. I have been following forex for 10 years and it is true that when the site first came out it was small, but now look at the banners on their site. Its some of the biggest brokers in the Forex industry. FXCM etc. They have really been one of the few positives in an industry full of scammers and sharks. Not only do you find them on Google, YouTube, Twitter ... you find them on every major search engine. You can call them what you want but tell me of a Forex site that is higher up on the Google food chain than they are.