FXWarriory
Banned for uncivilized conduct
- Messages
- 373
Have a problem running with TopOption.com Scam broker.
Had 2 EUROJPY Call positions strike prices 137.62 and 137.613 expiry time 15:30, tried several times to rollover both to 17:10 that was available among 16:00 and 23:30, topoption system refused consistently. Was obliged to rollover it to 16:00 before the 15 minute from the original time ends, system approved rollover to 16:00 that was not my wanted time(17:10)
TopOption rollover policy:
Clients can rollover any position to the expiry time the client wants as long as it is available for rollover(17:10 was, system refused to approve) and before day last expiry time.
The client pays 30% more on the original investment and strike price will be current price that is the rollover price.
Rollover can be used 15 minutes before the original expiry time. My positions had 15:30 expiry time, rollover execution time 15:14 after trying several times way before to put 17:10 and topoption giving an error: optionistoolate, that proves what a bad service they have that contradicts its rollover policy.
Note: screenshots at end of post.
Original investment was on first position $200 and $100 on the second. After rollover it became $260 and $130 because of the 30% added to investment topoption rollover policy.
At 15:14 when I rollover both positions to 16:00(obliged, instead of my preferred 17:10), strike price was 137.53-54 on my mt4 platform and reviewing topoption EUROJPY price on chart and on its expiry rate page, the same price ended expired for the 15:15(have expiry time every 15 minutes), price had high and low 137.53 and 137.54 in the 15:14 minute.
Depending on topoption rollover policy and their live chat support explanation (topoption support employees approved my words, screenshots below), my new strike price must had been 137.54 for both positions, not left 137.62 and 137.613
Topoption expiry rates were:
EUR/JPY 137.579(option price) 16:00 31/07/14
EUR/JPY 137.638(option price) 17:10 31/07/14
depending on its expiry rates data for EUROJPY found on topoption website.
In both cases, First, if topoption scam broker want to depend on my preferred expiry time 17:10, price expired 137.638, it is a win for both positions even if they don't use the new strike price.
Second, if they want to use the 16:00 expiry that I was obliged to select, strike price on my rollover entry time 15:14 was 137.53-54 and the option price expired on 16:00 at 137.579, my positions were in the money.
Topoption lose me $390 on both positions, using 16:00 for expiry time and keeping 137.62 and 137.613 for strike prices.
EUROJPY had 85% payout, I want from topoption my investment $390 + $331.50(85% payout amount)= $721.50 Net Amount
The Account manager Nour Zeidan called me on monday, asking guiltlessly if everything is working good(I stopped trading from the problem time, thursday), as if he knows nothing! about the problem!
Told him it in details, for him to reply : it is impossible to get a new strike price on rollover(were his teammates lying!!) and if the rollover didn't work for a specific time, then it didn't work, that's not his problem!!!
When I replied: it is unacceptable from you to say that, telling me your service is bad and I can't get the rollover time that I want but what topoption want to give me, contradicting your rollover policy, how can I trade like that?? He replied: I can't do anything on this, continue with topoption support, and ended the call!!
Never happened that anyone ended a call like that!! Even brokers that I hadn't built business with, keeps politeness till the end of the conversation, hoping to keep communication and wishing me the best.
I agree topoption clients who posted on forexpeacearmy topoption review page that topoption account managers are uneducated, they are arrogant and rude too.
Approximately two weeks ago, when I went to live chat asking them to inform him call me as soon as possible, wanted to inform him about topoption very slow platform loading and price manipulation at times(will post screenshot afterwards), all started when i made profits and withdrawn my deposit.
He called me after a while, talking arrogantly that he have a Doctor Degree in Economics (yes and working an account manager))))), can not request a call from him at anytime!!, best days availability thursdays and fridays!!!, and it's not his job to answer questions about topoption services, he can only help in trading purposes, where i don't need help, he knows that and told me it looking into my account progress, so what is the purpose of him being an account manger(told him) if can't look into clients problems(at least be a negotiator between me and topoption to transit my opinion clear and fast) occurring due to topoption very bad service.
Topoption sends signals service named Faunus signals(Never used) by email, it is all SCAM, rarely to find one that worked out of 3-5 signals sent three times per day, that's at best day 3 signals worked out of 15 sent(after monitoring results).Terrible!!
Topoption clients posts on forexpeacearmy topoption review page are rightful, but they can reach nowhere by saying topoption prices differs from broker mt4 price because topoption can defend that easily, it's normal to have different prices between brokers.
The shameful account manager Nour Zeidan went more than that saying topoption chart price can differ from topoption option price when a position is open, same for the expiry price can differ from what you see with your eyes at end of expiry time. Topoption expiry rates data is what matters and can be seen on its website.
They sent me an email today that's almost one week from my email sent past thursday and after several check ups with its live chat.
Topoption Scam broker email:
Dear ...........,
Thank you for choosing TopOption.com,
In regards to your email below I would like to inform you that when you rollover a position, the strike rate remains the same as the one of the original position, it will not change to the current rate at the time you request the roll-over, as this feature ONLY extends the expiration time of the position.
In addition I would like to inform you that the payout is showing zero, due to the fact that at this specific momoment both your positions were “out of the money”. When your trades are “out of the money”, the payout is zero.
Please be informed that it is possible when you try to roll-over at certain time ( 17:10 GMT in your case), the option with that expiry time to be suspended.
An option might get suspended for a lot of reasons that include communication shortfall, high exposure for the underline asset, investing amounts and the most important thing - the feed. During times of low liquidity or high volatility an asset might get suspended.
According to the facts above there are no grounds to uphold your complaint.
I hope the provided information was useful.
If you have any further questions, please feel free to contact us by Live Chat, Email us,
Or click here for more contacts.
Best regards,
George Taylor | Customer Support | Tel: +44-80-0170-0124 | Email: support@topoption.com | TopOption - Trade your way to the top
........................................................
Topoption said: it will not change to the """current rate""" at the time you request the roll-over.
Back to Topoption 2 employees words in live chat screenshot below, they said: the rollover will be executed on the current price. I asked: Rollover execution = new strike price, they said: Yes Sir
Same words current price and current rate, one says (in email reply) will not change(because topoption do not want to pay me), the 2 employees said will be executed on the current price(because there was no problem, they were speaking freely and honestly)
Sent them a screenshot that shows strike price, expiry date and payout, was linking the three to show them that they hadn't respect their rollover policy in any. They concluded was asking about why payout zero, great support)))))
Topoption Scam broker said in its email: it is possible when you try to roll-over at certain time ( 17:10 GMT in your case), the option with that expiry time to be suspended. Low liquidity or high volatility an asset might get suspended
Only the 17:10 to be suspended(its error was optionistoolate!!!), the 16:00 was filled easily!!
What's the meaning of Topoption employee in live chat Alex Smith when he said: you are able to rollover onto any expiry except the last expiry of the day!!!!
17:10 is any expiry and not last expiry of the day.
After replying to Topoption email, they replied:
Dear ................,
Thank you for choosing TopOption.com,
In regards to your email, please refer to the below description of Roll-over feature, located in our Terms&Conditions, accepted by you upon registering your account:
TopOption - Terms and Conditions
As you can see the text, marked in the red box""screenshot attached, read the rollover details in the link above"", it clearly states that Roll-over is available “In certain market conditions” and “you may be allowed” to use it. That means that it is not 100% guaranteed to be availble for use all the time, that is why 17:10 GMT was not available when you made attempts to roll-over at that time. It also clearly states that “The Roll-over feature enables you to extend the expiration time of your trading” , it doesn’t say that it will change the strike rate as well.
I hope the provided information was useful.
If you have any further questions, please feel free to contact us by Live Chat, Email us,
Or click here for more contacts.
Best regards,
George Taylor | Customer Support | Tel: +44-80-0170-0124 | Email: support@topoption.com | TopOption - Trade your way to the top
....................................................
Topoption Scam broker went to its terms and conditions to continue the cheating despite they know the fault is theirs due to their bad service, but how would a scam broker run away with clients money if not search in terms and conditions to find any leap or manipulate its meaning.
No Worries, according to its terms and conditions that say: Roll-over is available “In certain market conditions” and “you may be allowed” to use it.
They concluded)))): that is why 17:10 GMT was not available when you made attempts to roll-over at that time.
The terms and conditions does not say the rollover feature is available for the 16:00 not for the 17:10, it does not say that the rollover can be available partially!!!
I may understand if it was not available at all(despite that's not normal) because depending on topoption scam terms and conditions, but rollover feature available for one expiry time and not for the other is SCAM Topoption SCAM
Topoption Scam said: "it doesn’t say that it will change the strike rate as well"
It does not say it "will not change" the strike rate too. Topoption employees said " it will change the strike rate".
I repeated my request in my last reply to its email above, $721.50 Net Amount, they have not reply yet.
Requested a withdraw by wire transfer all the account remaining amount, waiting for topoption Scam broker approval on it. They said it takes 2 days for them to approve and 5 to reach my bank account.
Filing a complaint with CySec and FCA if they don't respect themselves, reply and give me back my money.
Thank You ForexPeaceArmy
Had 2 EUROJPY Call positions strike prices 137.62 and 137.613 expiry time 15:30, tried several times to rollover both to 17:10 that was available among 16:00 and 23:30, topoption system refused consistently. Was obliged to rollover it to 16:00 before the 15 minute from the original time ends, system approved rollover to 16:00 that was not my wanted time(17:10)
TopOption rollover policy:
Clients can rollover any position to the expiry time the client wants as long as it is available for rollover(17:10 was, system refused to approve) and before day last expiry time.
The client pays 30% more on the original investment and strike price will be current price that is the rollover price.
Rollover can be used 15 minutes before the original expiry time. My positions had 15:30 expiry time, rollover execution time 15:14 after trying several times way before to put 17:10 and topoption giving an error: optionistoolate, that proves what a bad service they have that contradicts its rollover policy.
Note: screenshots at end of post.
Original investment was on first position $200 and $100 on the second. After rollover it became $260 and $130 because of the 30% added to investment topoption rollover policy.
At 15:14 when I rollover both positions to 16:00(obliged, instead of my preferred 17:10), strike price was 137.53-54 on my mt4 platform and reviewing topoption EUROJPY price on chart and on its expiry rate page, the same price ended expired for the 15:15(have expiry time every 15 minutes), price had high and low 137.53 and 137.54 in the 15:14 minute.
Depending on topoption rollover policy and their live chat support explanation (topoption support employees approved my words, screenshots below), my new strike price must had been 137.54 for both positions, not left 137.62 and 137.613
Topoption expiry rates were:
EUR/JPY 137.579(option price) 16:00 31/07/14
EUR/JPY 137.638(option price) 17:10 31/07/14
depending on its expiry rates data for EUROJPY found on topoption website.
In both cases, First, if topoption scam broker want to depend on my preferred expiry time 17:10, price expired 137.638, it is a win for both positions even if they don't use the new strike price.
Second, if they want to use the 16:00 expiry that I was obliged to select, strike price on my rollover entry time 15:14 was 137.53-54 and the option price expired on 16:00 at 137.579, my positions were in the money.
Topoption lose me $390 on both positions, using 16:00 for expiry time and keeping 137.62 and 137.613 for strike prices.
EUROJPY had 85% payout, I want from topoption my investment $390 + $331.50(85% payout amount)= $721.50 Net Amount
The Account manager Nour Zeidan called me on monday, asking guiltlessly if everything is working good(I stopped trading from the problem time, thursday), as if he knows nothing! about the problem!
Told him it in details, for him to reply : it is impossible to get a new strike price on rollover(were his teammates lying!!) and if the rollover didn't work for a specific time, then it didn't work, that's not his problem!!!
When I replied: it is unacceptable from you to say that, telling me your service is bad and I can't get the rollover time that I want but what topoption want to give me, contradicting your rollover policy, how can I trade like that?? He replied: I can't do anything on this, continue with topoption support, and ended the call!!
Never happened that anyone ended a call like that!! Even brokers that I hadn't built business with, keeps politeness till the end of the conversation, hoping to keep communication and wishing me the best.
I agree topoption clients who posted on forexpeacearmy topoption review page that topoption account managers are uneducated, they are arrogant and rude too.
Approximately two weeks ago, when I went to live chat asking them to inform him call me as soon as possible, wanted to inform him about topoption very slow platform loading and price manipulation at times(will post screenshot afterwards), all started when i made profits and withdrawn my deposit.
He called me after a while, talking arrogantly that he have a Doctor Degree in Economics (yes and working an account manager))))), can not request a call from him at anytime!!, best days availability thursdays and fridays!!!, and it's not his job to answer questions about topoption services, he can only help in trading purposes, where i don't need help, he knows that and told me it looking into my account progress, so what is the purpose of him being an account manger(told him) if can't look into clients problems(at least be a negotiator between me and topoption to transit my opinion clear and fast) occurring due to topoption very bad service.
Topoption sends signals service named Faunus signals(Never used) by email, it is all SCAM, rarely to find one that worked out of 3-5 signals sent three times per day, that's at best day 3 signals worked out of 15 sent(after monitoring results).Terrible!!
Topoption clients posts on forexpeacearmy topoption review page are rightful, but they can reach nowhere by saying topoption prices differs from broker mt4 price because topoption can defend that easily, it's normal to have different prices between brokers.
The shameful account manager Nour Zeidan went more than that saying topoption chart price can differ from topoption option price when a position is open, same for the expiry price can differ from what you see with your eyes at end of expiry time. Topoption expiry rates data is what matters and can be seen on its website.
They sent me an email today that's almost one week from my email sent past thursday and after several check ups with its live chat.
Topoption Scam broker email:
Dear ...........,
Thank you for choosing TopOption.com,
In regards to your email below I would like to inform you that when you rollover a position, the strike rate remains the same as the one of the original position, it will not change to the current rate at the time you request the roll-over, as this feature ONLY extends the expiration time of the position.
In addition I would like to inform you that the payout is showing zero, due to the fact that at this specific momoment both your positions were “out of the money”. When your trades are “out of the money”, the payout is zero.
Please be informed that it is possible when you try to roll-over at certain time ( 17:10 GMT in your case), the option with that expiry time to be suspended.
An option might get suspended for a lot of reasons that include communication shortfall, high exposure for the underline asset, investing amounts and the most important thing - the feed. During times of low liquidity or high volatility an asset might get suspended.
According to the facts above there are no grounds to uphold your complaint.
I hope the provided information was useful.
If you have any further questions, please feel free to contact us by Live Chat, Email us,
Or click here for more contacts.
Best regards,
George Taylor | Customer Support | Tel: +44-80-0170-0124 | Email: support@topoption.com | TopOption - Trade your way to the top
........................................................
Topoption said: it will not change to the """current rate""" at the time you request the roll-over.
Back to Topoption 2 employees words in live chat screenshot below, they said: the rollover will be executed on the current price. I asked: Rollover execution = new strike price, they said: Yes Sir
Same words current price and current rate, one says (in email reply) will not change(because topoption do not want to pay me), the 2 employees said will be executed on the current price(because there was no problem, they were speaking freely and honestly)
Sent them a screenshot that shows strike price, expiry date and payout, was linking the three to show them that they hadn't respect their rollover policy in any. They concluded was asking about why payout zero, great support)))))
Topoption Scam broker said in its email: it is possible when you try to roll-over at certain time ( 17:10 GMT in your case), the option with that expiry time to be suspended. Low liquidity or high volatility an asset might get suspended
Only the 17:10 to be suspended(its error was optionistoolate!!!), the 16:00 was filled easily!!
What's the meaning of Topoption employee in live chat Alex Smith when he said: you are able to rollover onto any expiry except the last expiry of the day!!!!
17:10 is any expiry and not last expiry of the day.
After replying to Topoption email, they replied:
Dear ................,
Thank you for choosing TopOption.com,
In regards to your email, please refer to the below description of Roll-over feature, located in our Terms&Conditions, accepted by you upon registering your account:
TopOption - Terms and Conditions
As you can see the text, marked in the red box""screenshot attached, read the rollover details in the link above"", it clearly states that Roll-over is available “In certain market conditions” and “you may be allowed” to use it. That means that it is not 100% guaranteed to be availble for use all the time, that is why 17:10 GMT was not available when you made attempts to roll-over at that time. It also clearly states that “The Roll-over feature enables you to extend the expiration time of your trading” , it doesn’t say that it will change the strike rate as well.
I hope the provided information was useful.
If you have any further questions, please feel free to contact us by Live Chat, Email us,
Or click here for more contacts.
Best regards,
George Taylor | Customer Support | Tel: +44-80-0170-0124 | Email: support@topoption.com | TopOption - Trade your way to the top
....................................................
Topoption Scam broker went to its terms and conditions to continue the cheating despite they know the fault is theirs due to their bad service, but how would a scam broker run away with clients money if not search in terms and conditions to find any leap or manipulate its meaning.
No Worries, according to its terms and conditions that say: Roll-over is available “In certain market conditions” and “you may be allowed” to use it.
They concluded)))): that is why 17:10 GMT was not available when you made attempts to roll-over at that time.
The terms and conditions does not say the rollover feature is available for the 16:00 not for the 17:10, it does not say that the rollover can be available partially!!!
I may understand if it was not available at all(despite that's not normal) because depending on topoption scam terms and conditions, but rollover feature available for one expiry time and not for the other is SCAM Topoption SCAM
Topoption Scam said: "it doesn’t say that it will change the strike rate as well"
It does not say it "will not change" the strike rate too. Topoption employees said " it will change the strike rate".
I repeated my request in my last reply to its email above, $721.50 Net Amount, they have not reply yet.
Requested a withdraw by wire transfer all the account remaining amount, waiting for topoption Scam broker approval on it. They said it takes 2 days for them to approve and 5 to reach my bank account.
Filing a complaint with CySec and FCA if they don't respect themselves, reply and give me back my money.
Thank You ForexPeaceArmy
