FxMaster
Colonel
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Thanks for your advice Pharaoh, they were invited to this thread.
I am from Slovenia, Europe
You got any response from them yet ?
If no then try their live chat as well as phone number.
Thanks for your advice Pharaoh, they were invited to this thread.
I am from Slovenia, Europe
I think that Slovenian regulator is competent just for cases in our country and they are not competent to act in such foreign case, but I will tried to find more about it. If I won't get reply from them soon, I will try to file a complaint with econsumer.gov as Pharaoh adviced me.
I think Slovenia is part of the EU aren't they?
Here you go. I represent SmartTradeFX. SmartTradeFX is an STP, not a market maker, and if the orders placed two in a second simply do not have time to penetrate the interbank market and as a result do not get filled, our systems would not allow to generate off-quotes. The MetaTrader4, which is on the retail side, sometimes does not connect flawlessly to the GUI, which is on the institutional side, that carries the orders to the banks. This is a current limitation of the STP setup. In reality, the orders are not filled, and there is no real profit. Understanding the confusion, we have tried to explain this to the complainant several times.
Hello to every one!
I have an account number 2089104625 on SmartTradeFX.
I sent Funds Withdrawal Request on August 12, 2014 and till now I still haven't received any funds.
After sending them few mails they finally answered (on September 01, 2014) that »management cannot honor my withdrawal request due to the unacceptable nature of your trading«.They said that I abused the system by placing of very large numbers of orders in ashort time, such as multiple orders in a second which is NOT TRUE! I always enter the market with one order and then I close it part by part to collect the profit/loss and to reduce the risk. They don't won't to listen to me, when I want to proof them.
I sent many emails to support@smarttradefx.com, info@smarttradefx.com and customerservice@smarttradefx.com but I haven't recived any detailed responses.
They know I haven't done anything wrong, but they just don't want to pay me.
Here you go. I represent SmartTradeFX. SmartTradeFX is an STP, not a market maker, and if the orders placed two in a second simply do not have time to penetrate the interbank market and as a result do not get filled, our systems would not allow to generate off-quotes. The MetaTrader4, which is on the retail side, sometimes does not connect flawlessly to the GUI, which is on the institutional side, that carries the orders to the banks. This is a current limitation of the STP setup. In reality, the orders are not filled, and there is no real profit. Understanding the confusion, we have tried to explain this to the complainant several times.