Is "If you make money, the exact amount you made isn't important, so don't whine about it!" the official position of CaesarTrade?
Does CaesarTrade believe that people trying to determine if calculations of money owed to a trader are correct or not to be a waste of time?
Why does this sound more like "Shut up about the money owed to a fellow trader and CaesarTrade will bribe you with $75" to me?
Under the circumstances, I strongly recommend that no one open an account with CaesarTrade.
For me, it's the holidays. But holidays where you reflect on the past year and see how to improve upon it. When I took two days from work, the first in a year, I hearkened to the famous saying
"No Good Ever Came out of a Quarrel"
And that is how I approach responding to issues and concerns addressed on FPA. I was concerned at first in even responding at all on this forum as I don't want to be caught in the middle of a pack of wolves, but the moderator of FPA has been kind enough to share with me pointers on how to respond and behave in these forums. Additionally, many of my clients offered me support and encouragement on how we handled the situation that arose here.
And today, as well. Instead of quickly being upset with our conduct, FPA notified us by email to quickly respond to issues brought up by Pharoah, Since the comments made by Jeremy, my top salesman, were not at the level acceptable of my company nor FPA. If you see us drop the ball, realize by the next day we have corrected our error. As each mistake we make bothers us, and make every effort to correct.
The standards of my company are to treat each trader equally. But it works both ways, we expect a certain level of standard of conduct by our traders as well.
I have a deep concern for my clients as they are the ones that keep the light bulbs on at my company.
In response to Pharoah's suggestions:
1) We did not mean that it was a waste of time but the time committed to arguing over points that I am not in a position to compromise on. We were not even aware that the math was not correct since the client in question just demanded all of his money until it was brought to light. Again, FPA mentioned that we should try to make another attempt to contact the client but, again, he was not willing to compromise and sent us emails and skype chat through "pseudo" names. This trader just does not appear to want to work with us as was noted immediately when he wanted to withdraw initially.
2) "Bribe you with $75" - The time to have bribed was when the error was committed and to issue both profits and a full refund to the trader which I considered at the time. But I am not in the business of bribing.
I realized at the time that we closed the trader's account that he could run to FPA at anytime to issue his complaint, as is his right. I also thought about the movie Casino where Robert De Niro lets go of an employee for not being up to the standard set by De Niro even though it risked him facing the ire of the Nevada Gaming Commission. It happens, and De Niro realized that he can only control his actions, not existential threats.. And we are not going to bat 100%, far from it, we are going to make mistakes - a lot of them - as we are growing. But we always strive for perfection in a manner where we do try to relate to each trader.
3) "Under the circumstance" That is Pharoah's right to feel that way and wish him well but he is missing an opportunity as has the person that presented the complaint against my company. We are the only broker that offers unique incentives and customized accounts that can vastly enhance the trader's performance. Again, if Pharoah has concerns as I posted before or the client, if he truly wanted to have a dialogue, can contact me directly as has been my policy since I started the company.
I will leave you with a quote from a man who invented the department store, Marshall Field, and is the motto of my company:
Those who enter, support me.
Those who come to flatter, please me.
Those who complain, teach me how I may please others so that more will come.
Only those hurt me who are displeased but do not complain.
They refuse me permission to correct my errors and thus improve my services.
Regards,
Eric
You are always welcome to contact me here: forms.aweber.com/form/89/177508589.htm
